Associate (IT Helpdesk Technician)

Overview

On Site
$30 - $35
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

IT Support
help desk
hardware
iOS
Intune
Office 365
O365
owa

Job Details

Associate (IT Helpdesk Technician) Los Angeles, CA (Onsite) Long Term
Scope and Responsibilities:
  • Field incoming IT requests from end users via phone, email, MS Teams and Service Desk system in a courteous manner.
  • Provide prompt deskside hardware and software support for assigned offices
  • Coordinate with Tier 1 for LA escalations
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Prioritize and schedule problems. Escalate problems (when required) to then appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop knowledge base articles for end users.
  • Perform related duties consistent with the scope and intent of the position.
  • Audio visual and Meeting support
Experience Required:
  • At least 5 years of experience in an IT Support Role
  • Office 365 Outlook Client & OWA
  • Mobility Management iOS and Intune
  • Knowledge of computer hardware.
  • Experience with current operating systems.
  • Imaging with current tools
  • Extensive application support experience.
  • Working knowledge of a range of diagnostic utilities.
  • Good understanding of the organization's goals and objectives.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Personal Attributes:
  • Strong attention to detail
  • Candidate must be able to communicate well verbally and in writing. Must have proficiency in English.
  • Be able to handle work pressure and have a calm composure.
  • Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines.
  • Team player with strong integrity and professionalism who can work well with others in the group.
  • Self-starter with a proven ability to take initiative and strong problem-solving skills.