Project and Program Management - Program Manager Non Tech 3

Job#: 3011969

Job Description:
Role: Program Manager Non-Tech 3

Top 3 Must-Have Hard Skills and Years of Experience

MUST HAVE SPLUNK DEPLOYMENT EXPERIENCE!

Strategic Program Leadership - 5+ years

Splunk Deployment & Integration - 5+ years

Technical Program Management in Enterprise Infrastructure - 5+ years

Role Overview

Lead strategic monitoring initiatives and drive unified observability strategies across enterprise infrastructure. This role combines technical depth with leadership and collaboration, offering high visibility and impact across the organization.
Key Responsibilities

Strategic Program Leadership

• Define and execute a multi-phase Splunk deployment strategy aligned with organizational goals.
• Drive program governance, OKRs, and risk management for global observability initiatives.

Unified Monitoring Strategy

• Partner with infrastructure teams (Linux, Scheduler, Storage, Cloud) to establish a cohesive monitoring framework for compute, storage, and network layers.
• Align observability metrics with SLOs, SLIs, and incident response objectives.

Splunk Deployment & Integration

• Lead deployment, configuration, and integration of Splunk with existing systems, ensuring scalability and compliance.

Cross-Functional Enablement

• Collaborate with engineering and operations to onboard data sources, standardize alerting, and deliver actionable dashboards.
• Champion best practices for proactive monitoring and automated remediation.

Governance & Optimization

• Establish KPIs, retention policies, and compliance standards for observability data.
• Continuously optimize ingestion, indexing, and search performance for cost efficiency.

Vendor & Stakeholder Engagement

• Manage relationships with Splunk and third-party vendors for licensing, support, and roadmap alignment.
• Communicate program progress, risks, and outcomes to executive stakeholders.

Incident Management Support

• Enable observability platforms to accelerate root cause analysis and reduce MTTR through predictive analytics and automation.

Documentation & Training

• Deliver comprehensive documentation and enablement programs for operational teams.

Key Projects

• Splunk deployment and integration
• Azure monitoring implementation
• Incident management and documentation/training initiatives

Qualifications

• 5+ years in technical program management within enterprise infrastructure environments.
• Proven success deploying and managing Splunk (Enterprise or ITSI) and Azure Monitoring at scale.
• Strong knowledge of high-performance computing environments, infrastructure components, and hybrid cloud architecture.
• Familiarity with observability tools (Prometheus, Grafana, Datadog, Dynatrace).
• Exceptional communication and stakeholder management skills.
• Knowledge of SRE principles and incident management practices.
• Certifications: PMP, Certified Scrum Master (CSM), Splunk Certified Admin/Architect.

Preferred

• Experience with automation/orchestration (Terraform, Ansible, CI/CD).
• Background in Azure, AWS, or Google Cloud Platform integrations.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.