Director of Infrastructure

RESPONSIBILITIES:
Kforce has a client that is seeking a Director of Infrastructure in Miami/Seattle.

Responsibilities:
* Director of Infrastructure will lead a team of Senior Architects and Infrastructure/Platform Engineers to evaluate current and future projects, establishing internal prioritization to execute in alignment with brand priorities
* Drives the architecture decisioning for the Brands' Contact Center technology, infrastructure, server and cloud strategies related to onboard and digital technologies including oversight of the data center facilities and technology stacks; Heavily influences design and architecture decisioning for commercial and shipboard networks, and Guest and Crew Internet
* Takes a collaborative cross-functional team approach when finalizing his or her infrastructure recommendations
* Leads the process of providing subject matter guidance to other peers within the brands' IT organization
* Engages with stakeholders across corporate IT, shipboard teams, third-party vendors, and executive leadership to align technology strategies with operational goals
* Collaborates closely with internal infrastructure, security, and application teams, as well as managed service providers, to ensure project alignment and service excellence
* As a Director of Infrastructure, you will drive strategic planning and decision-making meetings, representing brand priorities in multi-brand and enterprise-level discussions
* Balances and reconcile competing needs across business units to ensure shared ownership of infrastructure and service outcomes
* Ensures compliance with corporate security protocols, including PCI and data protection regulations, across both shore and fleet environments
* Enforces secure architecture and infrastructure standards in collaboration with security and compliance teams
* Guides infrastructure-related security practices and oversees secure asset configurations

REQUIREMENTS:
* Minimum 15 years in a corporate technology environment
* Minimum 10 years combined infrastructure architecture, network security, and technical/service desk support
* Minimum of 5 years designing infrastructure and network solutions
* Minimum 5 years of technology leadership of 4+ employees
* Minimum of 5 years leading technology projects
* Minimum of 3 years managing infrastructure security
* Demonstrates ability to create 3-5-year roadmaps while exercising flexibility when priorities change
* Ability to travel 25-50% with travel likely
* Knowledge of Contact Center technology and SD-WAN preferred however not required

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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