Overview
On Site
USD 75,650.00 - 102,350.00 per year
Full Time
Skills
Analytics
DS
DirectShow
SaaS
Identity Management
Cloud Computing
Electronic Commerce
Web Applications
Mobile Applications
Product Support
MRO
Software Support
Continuous Improvement
Problem Management
ROOT
Corrective And Preventive Action
RCCA
Customer Satisfaction
Computer Hardware
Information Technology
Customer Service
Problem Solving
Conflict Resolution
Customer Support
Technical Support
Systems Engineering
Project Management
Software Implementation
Aviation
Training
Testing
Health Insurance
Insurance
Regulatory Compliance
Security Clearance
SAFE
Recruiting
Fraud
Military
Law
Privacy
English
Spanish
Job Details
Systems and Data Analyst (Systems and Data Analyst-General)
Company:
The Boeing Company
Boeing Global Services, Digital Solutions & Analytics (DS&A) is seeking a level 2 Technical Product Support Analyst for 24x7x365 technical customer support. The scope of support covers Boeing's current and next generation Software as a Service (SaaS) platforms, licensed software products, Identity and Access Management services spanning large-scale hybrid cloud environments. This includes e-Commerce, traditional web application and native mobile application delivery channels.
This position may be based out of our Seattle Washington and/or Englewood Colorado offices.
Your primary job responsibilities include technical product support investigating, analyzing, troubleshooting, and resolving high/medium/low priority service requests from our internal (Boeing) and external Customers (Aircraft Owner, Operator, MRO, Partners and Suppliers) as defined in our Licensed Software Support Policy.
This is a variable shift position and shift slotting will be determined by business and customer needs.
Position Responsibilities:
Basic Qualifications (Required Skills/Experience):
Preferred Qualifications (Desired Skills/Experience):
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range: $75,650.00-$102,350.00
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 2 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
Right to Work Statement
Company:
The Boeing Company
Boeing Global Services, Digital Solutions & Analytics (DS&A) is seeking a level 2 Technical Product Support Analyst for 24x7x365 technical customer support. The scope of support covers Boeing's current and next generation Software as a Service (SaaS) platforms, licensed software products, Identity and Access Management services spanning large-scale hybrid cloud environments. This includes e-Commerce, traditional web application and native mobile application delivery channels.
This position may be based out of our Seattle Washington and/or Englewood Colorado offices.
Your primary job responsibilities include technical product support investigating, analyzing, troubleshooting, and resolving high/medium/low priority service requests from our internal (Boeing) and external Customers (Aircraft Owner, Operator, MRO, Partners and Suppliers) as defined in our Licensed Software Support Policy.
This is a variable shift position and shift slotting will be determined by business and customer needs.
Position Responsibilities:
- Provide responsive 24x7x365 world class technical customer service and support for service requests, phone calls and email inquiries.
- Utilize and maintain knowledge, troubleshooting guides and self-help resources for internal team and external customer usage.
- Contribute to continuous improvement, problem management, root cause and corrective action (RCCA) activities to improve customer satisfaction, reduce repetitive issues, and eliminate negative impacting events.
- Draft and publish global communications for hardware/software related changes, upgrades, issues, known defects and high/medium priority alerts.
- Continuous learning by staying up to date with new software/hardware products, features and Information Technology (IT) support methods.
- Be a resource and partner with cross functional and matrix organization team members in delivering superior customer service and support.
Basic Qualifications (Required Skills/Experience):
- Experience and competency in troubleshooting, analysis and problem solving strategies to address simple to complex customer inquiries.
- Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
- Willingness to work in 24x7x365 technical customer support environment.
Preferred Qualifications (Desired Skills/Experience):
- Associate's degree or higher
- IT support or equivalent background across one or more of the software systems development / sustaining disciplines a plus.
- Project management tools and practices as well as knowledge of project and software implementation a plus.
- Knowledge and/or experience within the aviation industry
- Knowledge of Aviation training practices and protocols.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range: $75,650.00-$102,350.00
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 2 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
- E-Verify (English)
- E-Verify (Spanish)
Right to Work Statement
- Right to Work (English)
- Right to Work (Spanish)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.