Jira Engineer

Job Description

ECS is seeking a Jira Engineer to work in our Washington, DC office.

• Develop solutions that extend the Atlassian platform, such as custom Confluence pages, Jira architecture, Atlassian plugins, reporting, and user interfaces.
• Ability to scale the Atlassian configuration for scalability and performance.
• Find creative solutions to solve customer problems and implement them in web form applications.
• Engage with clients to fully understand complex requirements to implement project setups and workflows.
• Work closely with the clients to gain trust, propose creative solutions, and get buy-in for design and implementation.
• Troubleshoot problems with users such as permission/security restrictions, notifications, workflows, etc.
• Connect with industry and channel resources to collaborate and bring innovative approaches to client work.
• Develop metrics, dashboards, and advanced filters to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Plan, test, and implement upgrades and migrations for Atlassian tool suite.
• Create reporting using Atlassian add-ons, security schemes, extensions, and configurations.
• Identify areas for process automation and designing/implementing solutions to improve efficiency and operations.
• Access to projects as defined by the permission scheme.
• Work with issues in the project (create, read, update, possibly delete).
• Be assigned work (issues).
• Create boards, dashboards, and saved filters.
• Comment on and share issues with other users.
• View project reports.

Salary Range: $140,000 - $160,000

General Description of Benefits

Required Skills

• Must have a current Top-Secret Clearance with the capability of obtaining SCI / CI-Poly if needed to meet contract requirements.
• Bachelor's degree.
• 7+ years related experience in IT solutions development.
• 7+ years in leading teams of developers and support engineers.
• 5+ years hands-on experience with Atlassian Data Center products, specifically Jira Service Management, Jira Software, and Confluence.
• Knowledge of Agile, SAFe and continuous integration practices.

Desired Skills

• Experience integrating with other tools outside of the Atlassian suite (ServiceNow, Microsoft tools, GitHub, etc.)
• Experience with large-scale Atlassian implementations and/or Atlassian Data Center Deployments.
• Experience with common plugins that extend Atlassian (e.g., ScriptRunner, Structure, etc.)
• Experience with Jira Align and/or program level Agile management integrations.
• Customer Service mindset and passion for helping users solve problems.
• An Agile certification.

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.