Overview
On Site
Full Time
Skills
Supervision
Operating Systems
Management
Computer Hardware
Computer Science
Information Systems
ServiceNow
Security Clearance
Remote Support
MTA
Microsoft Certified Professional
MSCE
Microsoft
Project Management
Science
Information Technology
IT Service Management
ITIL
IT Management
Staff Management
Recruiting
Help Desk
Service Desk Management
Military
Law
Insurance
Job Details
Evolver Federal is looking for a Help Desk Manager to join our team supporting our federal client located onsite in Bethesda, MD.
This position requires a hybrid work environment with onsite work 3-5 days per week in Bethesda, MD depending on the requirements of the program
Responsibilities:
Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.
Oversee and manage the team responsible for the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
Basic Qualifications:
Preferred Qualifications:
Evolver Federal is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver Federal not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.
Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver Federal offers competitive benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
This position requires a hybrid work environment with onsite work 3-5 days per week in Bethesda, MD depending on the requirements of the program
Responsibilities:
Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.
Oversee and manage the team responsible for the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
Basic Qualifications:
- A Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or other related disciplines
- 5 years of overall experience with increasing responsibilities in information systems management
- 2 years of experience with staff management, recruitment, and retention
- 2 years of Help Desk / Service Desk management experience.
- 2 years of experience with ServiceNow
- with the ability to obtain a Level 5 (NACIC) security clearance
- A Help Desk Institute certification as a Help Desk Manager, Desktop Support Manager, or Support Center Manager
- One or more of the following or equivalent:
- MTA: Microsoft Technology Associate
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Apple Certified Support Professional
- Certified Associate in Project Management
Preferred Qualifications:
- A Master of Science (MS) in Information Technology
- Program Manager has at minimum, a Foundation Certificate in IT Service Management (ITIL) v3 (or current equivalent).
- 7 years of overall experience with increasing responsibilities in information systems management
- 5 years of experience with staff management, recruitment, and retention
- 5 years of Help Desk / Service Desk management experience.
Evolver Federal is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver Federal not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.
Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver Federal offers competitive benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.