Overview
On Site
Depends on Experience
Contract - W2
Skills
Systems
Job Details
Communications and Collaboration Systems Engineer
Department: Information Technology
Location: Dallas, TX - Onsite
Role Type: Contract (6 months) to hire
About Our Client
Our client is a privately held exploration and production company that has successfully conducted petroleum operations worldwide for 90 years and is one of the world's leading independent energy companies. Their mission is to be a growth-oriented industry leader respected throughout the world for the quality and competency of its people, the efficiency and scope of its operations, and its rich heritage of honesty and integrity.
Job Description
The Communications and Collaboration Systems Engineer has a dynamic and pivotal role within the IT team's Desktop Solutions group. This position is responsible for designing, supporting, and maintaining the corporate AV environment while also providing engineering support for Office 365 email and collaboration tools.
Your work will directly impact on executive-level communications, company-wide events, and day-to-day collaboration across the organization. You will interface with all levels of leadership and must be comfortable interacting with the company's senior executives and their administrative staff. This role requires providing white-glove support for high-profile meetings and events while also handling Desktop Support tickets as needed.
The ideal candidate brings strong technical expertise in AV systems and Microsoft Office 365 solutions, combined with excellent communication skills and the ability to work effectively under pressure in a service-oriented environment.
Duties and Responsibilities
Required Experience/Skills
Nice-to-Haves
Education
Work Schedule and Requirements
Regular hours from 8:00 am to 5:00 PM, coordinated with teammates based on business needs.
Must be willing to work nights, weekends, and holidays for rotational On-Call and event duties.
Join Our Team!
If you're a skilled communications and AV technology professional with exceptional customer service skills and technical aptitude, we invite you to apply. This role offers the opportunity to work with cutting-edge technology while supporting a respected leader in the energy industry.
Keywords: AV Technology | Microsoft Office 365 | Teams | Collaboration | Audio Visual | Desktop Support | IT Support | Crestron | Zoom | Corporate Events | Executive Support
Department: Information Technology
Location: Dallas, TX - Onsite
Role Type: Contract (6 months) to hire
About Our Client
Our client is a privately held exploration and production company that has successfully conducted petroleum operations worldwide for 90 years and is one of the world's leading independent energy companies. Their mission is to be a growth-oriented industry leader respected throughout the world for the quality and competency of its people, the efficiency and scope of its operations, and its rich heritage of honesty and integrity.
Job Description
The Communications and Collaboration Systems Engineer has a dynamic and pivotal role within the IT team's Desktop Solutions group. This position is responsible for designing, supporting, and maintaining the corporate AV environment while also providing engineering support for Office 365 email and collaboration tools.
Your work will directly impact on executive-level communications, company-wide events, and day-to-day collaboration across the organization. You will interface with all levels of leadership and must be comfortable interacting with the company's senior executives and their administrative staff. This role requires providing white-glove support for high-profile meetings and events while also handling Desktop Support tickets as needed.
The ideal candidate brings strong technical expertise in AV systems and Microsoft Office 365 solutions, combined with excellent communication skills and the ability to work effectively under pressure in a service-oriented environment.
Duties and Responsibilities
- Provide advanced support for Microsoft Office 365 collaboration tools, including Teams, SharePoint, OneDrive, and Exchange.
- Support virtual or hybrid conferencing using platforms like Zoom, Microsoft Teams, or Webex.
- Set up, operate, and troubleshoot AV systems for internal meetings, town halls, training, and external presentations.
- Provide white glove support for executives and board-level meetings.
- Work with third-party AV vendors for installations or large events, coordinating with facilities, IT, and external vendors as needed.
- Handle incoming booking requests for AV equipment and setup.
- Proactively identify potential issues that could impact user experience and develop solutions, including researching and working with vendors.
- Place orders for AV equipment and consumables; inspect and verify all AV deliveries upon receipt.
- Manage AV inventory including building and maintaining a spare parts inventory and tracking equipment usage.
- Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment and multimedia devices.
- Maintain, troubleshoot, and repair AV equipment (microphones, speakers, displays, video switchers).
- Document AV system instructions and standard operating procedures and train employees on AV tools and systems.
- Develop long-term strategies and capacity planning for future AV equipment and corporate technology needs.
- Evaluate vendor proposals and service agreements.
- Mentor junior team members to help them develop their skills and take on more complex tasks.
- Provide feedback to the end-user services team on technical process issues to improve overall delivery service.
- Support Desktop Solutions team by working Desktop Support tickets as needed.
Required Experience/Skills
- 7+ years of experience in architecting, supporting, and maintaining a corporate AV environment, including teleconferencing, presentation, and general AV technologies.
- 3+ years of experience providing general Deskside Support to users in a corporate environment.
- Experienced in the setup and operation of event technology such as audio mixers, wireless microphones, video matrix switchers, broadcast and PTZ cameras.
- Proficient with Microsoft O365 tools (Teams, Live events) and Zoom webinars.
- Skilled in installing and troubleshooting Microsoft OS, O365 Suite, Teams, SharePoint, and Box.
- Working knowledge of Crestron, Logi, MS Teams Rooms, Zoom, Windows and Android based UC platforms and hardware.
- Familiarity with DSPs (e.g., Biamp, Q-SYS), switchers (Crestron, Extron), and video routing.
- Understanding of audio/video signal flow (HDMI, SDI, Dante, NDI, etc.).
- Ability to diagnose and resolve issues quickly under pressure.
- Strong communication skills with non-technical stakeholders.
- Knowledge of IP Addressing for AV over IP systems.
- Basic ITIL knowledge and experience with ITSM tools (Helix, ServiceNow, Remedy, Cherwell, HEAT).
Nice-to-Haves
- Industry standard IT certifications (A+, Microsoft Office, MCP).
- Experience in the oil and gas industry.
- Project management experience.
- Experience with large-scale AV implementations.
- Knowledge of emerging AV and collaboration technologies.
Education
- High School Diploma required.
- Associate degree or bachelor's degree in computer science or related technology background strongly preferred.
Work Schedule and Requirements
Regular hours from 8:00 am to 5:00 PM, coordinated with teammates based on business needs.
Must be willing to work nights, weekends, and holidays for rotational On-Call and event duties.
Join Our Team!
If you're a skilled communications and AV technology professional with exceptional customer service skills and technical aptitude, we invite you to apply. This role offers the opportunity to work with cutting-edge technology while supporting a respected leader in the energy industry.
Keywords: AV Technology | Microsoft Office 365 | Teams | Collaboration | Audio Visual | Desktop Support | IT Support | Crestron | Zoom | Corporate Events | Executive Support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.