Information Technology Supervisor

The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes.

Proficiencies:

• Advanced to expert proficiency in Microsoft Operating Systems, including installation and configuration processes;
• Advanced to expert proficiency in Microsoft Office Suite;
• Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
• Advanced to expert in wireless PDA technologies (iOS);
• Advanced to expert proficiency of customer service principles and practices;
• Advanced proficiency in networking technologies, cabling topologies and related applications;
• Advanced proficiency of practice/litigation support applications;
• Advanced proficiency of Inter/Intra/Extranet technologies;
• Advanced proficiency in Document Management System (WorkSite);
• Knowledge of desktop imaging tools and updating processes (SCCM);
• Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and workstation remote control;
• At least 5 years of technical experience providing technical support for Microsoft Windows Operating based desktop and laptop systems (preferred);
• At least 3 years of working in a supervisory technical customer service role within a hierarchical IT environment; and
• Strong written and verbal communication skills.

Qualifications:

• Bachelor s Degree (preferred) or equivalent experience;
• Microsoft Certification (preferred);
• At least 8 years of experience providing direct support to customers in the areas of software and hardware;
• At least 8 years of experience in LN< WAN and network systems support;
• At least 8 years of experience configuring, installing and maintaining client PC operating systems and related devices;
• At least 7 years of professional services or law firm experience (preferred); and
• At least 3 years of IT supervisory experience (preferred).