Computer Systems Analyst

Description
Position Overview Stanford University's Computer Resource Consulting (CRC) team, part of University IT (UIT), is seeking a skilled Computing Support Analyst 1 (CSA1) to join our dynamic team. As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.
Core Responsibilities:

• Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
• Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
• Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
• Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
• Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
• Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
• Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.

Requirements:

• Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
• Experience with mobile device operating systems, including iOS and Android, is highly desirable.
• Adept at problem-solving, expectation management, and customer care.
• Effective communicator with good written, verbal, and problem-solving abilities.
• Familiarity with help desk ticketing systems, and remote support tools.
• A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.

Certifications and Licenses:
Though not required, certifications related to end-user technology and support operations, such as those from CompTIA, Microsoft, Apple, and ITIL, would be a plus.
Skills
mac, windows, hardware troubleshooting, calendaring, software troubleshooting, mobile
Technical & Hardware Proficiency:

• Experienced in both Windows and Mac operating systems, with a strong aptitude for learning network infrastructure and business software applications. Proficient in mobile device management across iOS and Android platforms. Skilled in hardware deployment, system builds, imaging, and setup within Windows/Mac environments, including peripherals and accessories.

Software and Applications:

• Familiarity with using and supporting productivity suites, including Microsoft 365 and Google Workspace (G Suite), and ServiceNow for help desk ticketing systems and remote support tools is crucial for efficiently managing client support requests and maintaining accurate records of interactions and issues.

Problem-Solving and Customer Service Skills:

• Adept at problem-solving, expectation management, and customer care. Effective communication skills with good written, verbal, and problem-solving abilities.

Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $27.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Stanford,CA.
Application Deadline
This position is anticipated to close on May 15, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.