Microsoft 365 Copilot Engineer

The Senior Systems Engineer owns the engineering, security, and operational reliability of Microsoft 365 Copilot and related AI productivity capabilities at enterprise scale. You will configure and automate the platform, integrate identity and data controls, enforce Responsible AI guardrails, and drive measurable adoption and value realization partnering with the Platform Owner, Technical Lead, AI Studio, Security (GIS), and Identity teams.

CORE RESPONSIBILITIES

Platform Engineering & Configuration

• Own M365 Copilot tenant settings, Graph permissions, feature flags, and license provisioning automation consistent with intake/approval via AI Studio and the assignment cadence. Build/maintain ServiceNow flows and Entra group patterns (incl. SCIM) to minimize drift.
• Implement audit/telemetry, change controls, and secure defaults (sharing boundaries, external access, logging).

Data Access, Grounding & Connectors

• Ensure high quality grounding by validating content sources (SharePoint/OneDrive/Teams) and search/index coverage; govern Copilot specific DLP locations and label based restrictions to keep generation aligned with sensitivity labels.
• Govern connectors/permissions so Copilot only uses data users are already authorized to view.
• Security, Compliance & Responsible AI
• Operationalize Acceptable Use and data access incident escalation (Copilot Data Access Issue process); drive 90day policy reviews with GIS and AI Studio.
• Integrate Purview DLP/IP with Copilot (simulation, alerting, label based exclusions); partner with DLP admins to tune signal to noise.
• Enforce organizational standards on allowed data classes (e.g., highly confidential prohibitions) and EDP browser guidance for Copilot Chat.

Reliability Engineering (SRE) & Operations

• Define SLIs/SLOs (latency, completion/grounding coverage), build runbooks/On-Call, and lead incident/problem management with post incident learnings. Integrate enterprise tools with ServiceNow as appropriate.
• Plan capacity and manage dependencies with Identity, Network, and Content Platforms.

Extensibility & Copilot Studio Guardrails

• Implement Studio governance (environment roles, DLP boundaries, publishing controls to Teams), code reviews for prompts/skills/data sources, and promote DTAP model (Development, Testing, Acceptance, Production) discipline.
• Operationalize Copilot Studio analytics and usage insights for makers.
• Adoption, Enablement & Support Model
• Run the Champions community; publish onboarding and app specific how to patterns (Word/Excel/PowerPoint/Outlook/Teams/OneNote/Loop) and secure Copilot Chat access steps.
• Partner with AI Studio on intake/comms; publish weekly provisioning and change notes.