Overview
On Site
$DOE
Accepts corp to corp applications
Contract - 4
Skills
Customer
data entry
Call
Job Details
Position: Unemployment Insurance (UI) Administration / Data Entry
Boise, ID 83735 | Onsite | F2F interview| 40hr. per week
Example of Duties:
- Assist customers by phone, click to chat, or by email to provide detailed and clear instructions regarding unemployment insurance processes.
- Provide employers and claimants with detailed and clear instructions regarding their rights and responsibilities.
- Determine how to best serve a customer, particularly a customer with language, computer literacy, disabilities or other barriers and ensure they are provided quality customer service.
- Provide technical assistance on filing a claim or take staff assisted claims where requested.
- Review claims to determine unemployment insurance eligibility including gathering information through effective interview skills to determine program eligibility.
- Data enter weekly certifications and respond to incoming emails.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.