HPE StoreOnce and Primera Engineer

CoreHive Computing is a technology consulting and solutions organization providing best-in-class IT consulting, technical support, service desk, and managed services to private and government clients. 

We are seeking an HPE StoreOnce and Primera Engineer to join our team in supporting our worldwide customer base.  The HPE StoreOnce Engineer will be part of our 24/7 support team responsible for managing and supporting high performance, highly available, and mission critical systems.  This is a part-time, remote position.

Primary Skills

3PAR/Primera and/or EVA/MSA/NAS

Primary Responsibilities

• Monitor ticketing system and proactively take action to resolve customer issues.
• Review system logs and accurately diagnose system problems and/or failures.
• Compose clear, concise, and accurate Action Plans.
• Attend remote sessions to provide technical support for problem resolution.
• Lead and engage during Sev-1 / Sev-2 calls.
• Create RCAs and attend customer calls to discuss the RCAs.
• Participate in handover calls including updates for the activities performed during the day.
• Part of a team that operates 24x7 and may be required to work in shifts on a rotation.

Required Skills

• Bachelor's Degree with 5+ years of storage experience.
• Excellent product knowledge and troubleshooting skills on 3PAR/Primera and/or EVA/MSA/NAS products.
• Product knowledge of HPE Nearline/StoreOnce products.
• Good understanding and troubleshooting knowledge of Storage Area Networks.
• Strong critical thinking, problem diagnosis, and troubleshooting skills.
• Ability to determine problems and act without supervision.
• Ability to work in a team environment.
• Ability to communicate effectively to resolve customer issues remotely and over the phone.
• Excellent customer service support capabilities to ensure customer satisfaction.

Nice to Have Skills

• Proficiency in hardware, software, and operating systems environments.
• Experience using support ticketing tools.
• Must be self-motivated and eager to learn new technologies and skills to better assist customers.