Chatbot Lead

Overview

Hybrid
$60+
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

API
Artificial Intelligence
Cloud Computing
Interactive Voice Response
Natural Language Processing
OAuth
JavaScript
Verint
Conversational AI
IVA
Machine Learning (ML)
XML
chatbot

Job Details

Job Title: Chatbot Lead onsite - Java script, Verint

Location: Atlanta, GA, 30346 Hybrid -03 days

Mode: Contract

Job Description:

  • 8-10 years of experience in deployment of Chatbot with ability to interface with clients and derive use cases.
    Good knowledge of JavaScript experience
    Derive, document the existing use cases and technical implementation
    Design the integrations and document the high level design documentation.
    Hands-on experience in Verint Conversational AI / Speakeasy (designing, configuring, deploying).
    Strong knowledge of chatbot frameworks and NLP concepts (intents, entities, dialog management).
    Familiarity with AI/ML integration (Speakeasy).
    Expertise in REST/SOAP API integrations and middleware.
    Good understanding of JSON, XML, Webhooks.
    Experience in enterprise messaging platforms & its integrations (WhatsApp, Teams, Webchat, IVR/Contact center).
    Strong knowledge of security standards (OAuth2.0, SAML, mTLS).
    Experience with cloud platforms (AWS, Azure, Google Cloud Platform) and containerized deployments (Docker, Kubernetes).
    Familiarity with analytics tools for chatbot monitoring (Verint Analytics, Power BI, Tableau).
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