IT Technical Support Engineer

Role: IT Technical Support Engineer

Location: Cleveland, OH (100% Onsite)

Duration: 6+ months

As an IT Technical Support Engineer on our IT and Security team, while your days will be dynamic and filled with opportunities to contribute to our mission here's a glimpse into what your typical day might look like:

Working with end-users to troubleshoot and solve technical or operational issues on company-managed devices - eg. laptops, monitors, printers, accessories.

Performing IT Onboarding and Offboarding operations for the Cleveland office - eg. setting up company laptops and preparing IT equipment for on-site orientation.

Troubleshooting basic-to-moderate networking issues - eg. corporate networks and VPNs, for end-users and working with our internal IT team to monitor and maintain the health of Momentum's corporate networking infrastructure.

Monitor and maintain conference room equipment - eg. Zoom Rooms and TVs, ensuring they are operating correctly and are optimized for company-wide use.

Administer Momentum's audio/video (A/V) solutions for company-held meetings, ensuring an optimized viewing experience for presenters and viewers.

Maintain the status of IT inventory for the Cleveland office, working closely with our IT administrators to procure equipment.

Work with IT Leadership and Management on identifying solutions to continuously improve the end-user experience and capabilities for IT.

Qualifications:

We're looking for someone who:

Possesses 1+ years of proven work experience as working with customers or end-users in a technology-first setting to understand, troubleshoot, and solve technical issues with technology.

Has general troubleshooting knowledge of operating systems (OS), particularly within Windows and MacOS, and has experience in device and OS troubleshooting and operations.

Has general knowledge around audio/video (A/V) principles and their use and/or experience with operating A/V equipment in a corporate work environment.

Has general knowledge and experience in basic networking operations and network troubleshooting to operate and maintain our corporate networking equipment and solve end-user networking issues.

Has strong communication and customer service skills to effectively assist end-users and work with business partners.

Has experience in managing end-user technology and software issues in a ticketing system - we currently use Zendesk.

Has strong time-management and interpersonal skills to effectively collaborate as a team member and work with end-users.

Has experience in developing and maintaining IT or technical documentation.

Preferably holds a Bachelor's degree in information technology, computer science, or related field, but not required.

Preferably holds IT certifications from accredited bodies such as CompTIA, Microsoft, etc., but not required.