Overview
On Site
Depends on Experience
Contract - Independent
Contract - 3 Month(s)
Skills
intune
Office 365
Windows
Network
Azure
Cloud
Job Details
Level 2 End User Support Specialist
Levis, Quebec
On-site
Contract
Responsibilities:
- The primary focus of this position is end-user support.
- End User Support for Laptops, Windows, Network etc
- End User Device support on Windows, Android and IOS (iPads and iPhones, no MACBOOKS)
- Mobile product troubleshooting primarily iOS/Android including SIM management, activation, and network/Bluetooth issues
- Extensive work with Microsoft Windows, Supporting Microsoft Office365 suite
- Support Microsoft Exchange administration, including mailbox management and basic mail flow troubleshooting
- Troubleshoot, replace, and upgrade laptop and PC components.
- Support TCP/IP connectivity ability to use tools such as nslookup, ping, traceroute.
- Intermediate support of Windows 2019/2022 server management, including ADUC/ADSI and Group Policy
Qualifications:
- +3 years of End-user support/Service desk support in an enterprise environment
- Imaging and configuring laptops for new user provisioning, as well as setting up endpoints using Microsoft Intune.
- Ordering, configuring, and issuing end user hardware (Dell laptops, Apple and Samsung smartphones)
- Experience with MDM management solutions (Intune/Apple Business Manager)
- Experience with basic WAP functionality (Meraki) for troubleshooting wireless issues
- Experience with Microsoft SharePoint and VMware.
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