Sr. Systems Support Engineer

Job Summary

Job Description

JOB SUMMARY

• This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chain
• technologies, including WMS, G2P, TMS, SCADA, and related logistics systems.
• As part of a collaborative Level 3 support and analysis team, you will lead root cause investigations, interpret logs and code traces,
• identify monitoring gaps, and partner closely with Build and L2 teams to strengthen long-term system stability.
• Ideal candidates are resourceful problem-solvers who take the initiative in unfamiliar situations and investigate issues without an
• established playbook. They can leverage technical fluency in PL/SQL, Java, enterprise system architecture, and major incident
• response.
• You will do this while working within a strong network of peers and stakeholders who can provide expertise, collaboration, and
• support.

MAJOR RESPONSIBILITIES

• Lead deep-dive investigations into high-impact incidents, collaborating with internal teams to identify root cause and
• corrective actions.
• Analyze system logs, code traces, and service behavior across multiple supply chain platforms.
• Partner with Build teams and developers to address defects and visibility gaps in infrastructure and upcoming
• enhancements.
• Handle escalations from and engage in knowledge transfer to L2 support.
• Create and maintain technical documentation, Root Cause Analysis reports, and proactive stability recommendations.
• Contribute to the design and evolution of monitoring and alerting strategies.
• Support the development of new team members and junior analysts.
• Maintain strong working knowledge of system architecture, application behavior, and operational priorities.

MINIMUM JOB REQUIREMENTS

Education

Bachelor's degree or equivalent experience required. Open to non-STEM fields, with preference for candidates who demonstrate

strong critical thinking, communication, and problem-solving skills.

Work Experience

• 5+ years of professional experience in technical environments such as L2/L3 IT Support, Software Development, Systems
• Engineering, or Infrastructure Operations.
• 2+ years must involve high-responsibility contexts like major incident response, DevOps/Site Reliability, or fast-paced startup environments where independent problem-solving was required. Ideal candidates have been the "fixer" that others call when facing novel or ambiguous issues.

Knowledge / Skills / Abilities

• Experience investigating and resolving unfamiliar system issues without a playbook
• Strong diagnostic and troubleshooting abilities across complex, layered systems
• Comfortable interpreting logs, stack traces, and system telemetry
• Strong pattern recognition and systems-thinking mindset
• Can operate independently and with urgency in ambiguous, high-pressure situations
• Excellent written and verbal communication skills
• Familiarity with Oracle PL/SQL, Java, or similar enterprise development ecosystems
• Experience collaborating and communicating with technical and non-technical teams

PREFERRED JOB REQUIREMENTS

Education

• Bachelor's degree in any discipline, with a preference for candidates who combine strong communication and analytical skills with demonstrated success in technical roles
• Candidates with humanities, liberal arts, or interdisciplinary backgrounds who have excelled in technical
• environments are strongly encouraged to apply

Certification / Licensure

Additional certifications (e.g. ITIL 4, Oracle Java, Oracle PL/SQL, Azure Admin, PMI-ACP)

Work Experience

• Candidates with 7+ years of experience in technical environments involving systems troubleshooting, root cause analysis, or application support across complex enterprise platforms are preferred.
• Ideal backgrounds include cross-functional roles spanning IT Support, Infrastructure, DevOps, and Software Development.
• Experience owning root cause analysis (RCA), leading post-incident reviews, or driving continuous improvement initiatives is highly valued.
• A background in startup, R&D, or Agile environments, where adaptability and independent problem-solving were essential, is also advantageous.
• Candidates who have improved incident response, enhanced system stability, or advised on WMS, SCADA, or TMS enhancements in previous roles will stand out.

Knowledge / Skills / Abilities

• Experience leading investigations and troubleshooting efforts during high-stakes incidents.
• High levels of technical curiosity - able to rapidly learn and adapt to new tools or architectures.
• Exceptional communication skills in crisis or high-visibility environments.
• Comfortable serving as a connector between developers, infrastructure teams, and frontline support.
• Experience working in chaotic or rapidly evolving operational environments (e.g. startups, greenfield builds, major

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$110,240.00 - $165,360.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.