Overview
Remote
Hybrid
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 month(s)
Skills
IT Management
Video
Interactive Voice Response
Genesys
Python
Java
Node.js
React.js
AngularJS
Microservices
Cloud Computing
Amazon Web Services
Artificial Intelligence
Natural Language Processing
Mentorship
Collaboration
HIPAA
Job Details
Title : IVR Technical Lead
Location : Remote
Job Type : 12+ Months Contract
Interview Mode: Video
Key Responsibilities:
- Lead design and deployment of IVR and chatbot solutions using NICE CXone, Genesys Cloud, Dialogflow, and LLMs.
- Architect full-stack solutions with Python, Java, Node.js, and frontend frameworks like React/Angular.
- Build and integrate APIs, microservices, and backend services with cloud platforms (AWS preferred).
- Implement AI/NLP features for intent recognition, dynamic FAQs, summarization, and voice/chat automation.
- Mentor engineers, review architecture, and ensure code quality, security, and performance standards.
- Collaborate cross-functionally to meet HIPAA/security requirements and align with business needs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.