Deskside Mobile Support Technician

RESPONSIBILITIES:
Kforce has a client in Irving, TX that is seeking a Deskside Mobile Support Technician.

Responsibilities:
* Provide deskside/mobile support to end-users during the mobile carrier transition
* The Deskside Mobile Support Technician will assist with the distribution and setup of new mobile devices and/or SIM cards
* Configure and activate mobile phones (iOS and Android) with the new carrier settings
* Support data transfer, email setup, MDM enrollment, and app configurations
* Troubleshoot issues related to device compatibility, network access, or user authentication
* Educate users on new carrier features, voicemail, roaming, and support processes
* Maintain detailed logs of device assignments, support tickets, and user feedback
* The Deskside Mobile Support Technician will coordinate with the mobile project team to escalate issues and track progress
* Collect and decommission old devices

REQUIREMENTS:
* 2+ years of experience in IT support, deskside support, or mobile device support
* Strong working knowledge of iOS and Android devices
* Experience with mobile device management (MDM) tools such as Intune
* Familiarity with carrier activation processes
* Excellent troubleshooting, communication, and customer service skills
* Ability to work in a fast-paced environment and manage multiple support requests

Preferred Skills:
* Experience supporting enterprise-scale mobile rollouts or migrations
* Working knowledge of mobile policies, security practices, and device encryption
* Familiarity with ticketing systems (ServiceNow)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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