Help desk/ IT support/ Desktop Support/ Service Desk Lead

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

"service desk" or "desktop support" or "IT Support"

Job Details

Comtech has an urgent need of for Service Desk role for the long-term DOD SAP program we are supporting.

Job Title: Help desk/ IT support/ Desktop Support/ Service Desk 

Location: 100% remote work

Duration: 12+ Months with possible extensions

Location: College Park, MD

Bachelors Degree is a Must

Position Description:

 

Bachelor’s degree in computer science or related field
 
At least four (4) years of experience in IT Service Desk support, and two years in software development as a tester, business analyst, developer, or some other hands-on role
 
Proven track record of team management, including adequate training, delegation, and motivation
 
 Strong analytical, problem-solving, drive customer communication during critical events and communication skills
 
 Ability to work independently and in team settings, prioritizing workload and managing multiple tasks and assignments
 
Prior Federal government experience is a plus.
 

About Comtech:

Comtech is an IT provider focused on delivering end-to-end technology solutions and products. Since 1998, we have successfully serviced enterprises across multiple markets, including the public and private sectors and the Department of Defense. Our services span all aspects of business, providing a holistic approach to managing an organization. We have accredited certifications, which include CMM Level 3, ISO/IEC 20000-1:2005 (Corporate ITIL Service Delivery), ISO 27001:2005 (Corporate Security), and ISO 9001-2008 (Corporate Quality). Comtech aims to deliver value to our customers through three key attributes: Innovation, Transformation, and Information. Comtech believes that our solutions and products should focus on resolving everyday problems and enabling simplicity. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Comtech develops and implements methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations