Snowflake Application Support Engineer L3

Overview

Remote
$65 - $70
Contract - W2
Contract - 6 Month(s)

Skills

Snowflake
RCA
Application Support
ADO
Apache Helix
Monitoring Platforms
level3

Job Details

Snowflake Application Support Engineer – L3 

Location: Charlotte, NC preferred but open to remote

Assignment Type: 6 month contract-to-hire

Number of Positions: 1

** Must have experience using Snowflake as a Application Support Engineer

Application Support Engineer (L3/Lead) – Remote / or Charlotte, NC-Hybrid

The L3 engineers supporting Snowflake must be able to diagnose and resolve complex data, performance, and integration issues across the platform. They should have strong experience with query optimization, warehouse management, ETL pipeline troubleshooting, access and role configuration, and cloud integrations (AWS/Azure). Proficiency in monitoring tools (e.g., Splunk, Dynatrace, etc.) and automation using SQL, Python, or shell scripting is essential. Engineers must be capable of performing root cause analysis (RCA), managing Sev-1/Sev-2 incidents, and collaborating with Data Engineering and DevOps teams to ensure platform stability, cost efficiency, and data reliability in production.

 

Our Technology division is a dedicated internal team for us delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application Development. We are committed to building robust IT infrastructures, driving digital transformation, and ensuring the reliability of mission-critical systems.

Job Summary

We are seeking an experienced Application Support Engineer (L3) to join our Run Support team. This role provides advanced technical expertise, incident resolution, and long-term application stability improvements. The Snowflake L3 engineer acts as the final escalation point for critical issues, leads root cause analysis (RCA), and partners with Product and Development teams to ensure that defects (bugs) and feature requests (stories) are properly documented, prioritized, and delivered through Azure DevOps (ADO).

As part of our Scaling and Growth Initiative, the Snowflake L3 Application Support Engineer plays a pivotal role in reducing technical debt, improving backlog quality, and strengthening collaboration between Run Support, Product, and Development teams.

 

Key Responsibilities

Incident & Problem Management

  • Own resolution of high-severity and complex incidents escalated from L2.
  • Lead root cause analysis (RCA) and ensure corrective actions are implemented.
  • Ensure adherence to SLAs for incident resolution and problem closure.
  • Act as Subject Matter Expert (SME) for Tier 1 applications.

Bug & Story Management (Azure DevOps)

  • Collaborate with Product Owners to document, prioritize, and manage bugs and user stories in ADO (Azure DevOps).
  • Ensure clear acceptance criteria and proper linkage between incidents, bugs, and backlog items.
  • Partner with Development teams to validate bug fixes and story completions in lower environments.
  • Track recurring incidents and translate them into actionable backlog items in ADO.
  • Provide visibility into backlog health, ensuring business-critical items are prioritized.

Continuous Improvement & Automation

  • Identify and implement automation opportunities for monitoring, triage, and resolution.
  • Contribute to the development of proactive health checks and preventive measures.
  • Support ongoing improvement of runbooks, SOPs, and knowledge base.

Release & Change Support

  • Participate in release readiness activities, deployments, and post-release validations.
  • Validate bug fixes and story releases in lower environments before production rollout.
  • Support release pipelines by ensuring successful delivery of backlog items through ADO.

Leadership & Mentorship

  • Mentor L1 and L2 support engineers to improve technical depth and incident handling.
  • Share best practices for incident-to-bug/story conversion in ADO.
  • Advocate for customer and business impact during sprint planning and prioritization.

Core Competencies

  • Expert problem solver with ability to navigate complex technical environments.
  • Strong technical troubleshooting and RCA (root cause analysis) expertise.
  • Proficiency in Azure DevOps (ADO) for backlog and release management.
  • Ability to translate incidents into actionable bugs/stories with clear business value.
  • Knowledge of ITIL practices (Incident, Problem, Change).
  • Strong collaboration with Dev, QA, Product, and cross-functional teams.
  • Ability to operate under pressure while maintaining stakeholder confidence

Professional Experience & Education

Required:

  • 5+ years of experience in application support, production support, or software operations.
  • Strong hands-on experience with ticketing systems (Helix) and backlog management tools (e.g., Jira, Azure DevOps).
  • Expertise in monitoring platforms (Splunk, Dynatrace, Zabbix, AlertBot).
  • Experience leading root cause analysis and managing complex production incidents.

Preferred:

  • Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
  • Certifications such as ITIL Intermediate/Expert, Splunk Power User, Dynatrace Associate, or Certified Problem Manager.
  • Familiarity with Agile and DevOps practices, including backlog grooming and sprint planning.
  • Experience in enterprise-scale environments with complex application landscapes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.