Overview
Remote
On Site
USD 23.75 - 27.50 per hour
Full Time
Skills
Help Desk
Computer Networking
Supervision
Remote Support
Technical Support
Microsoft Exchange
Identity Management
Printing
Collaboration
Issue Tracking
System Security
Hardware Installation
Microsoft Windows
Operating Systems
Microsoft Azure
Active Directory
Microsoft Office
TeamViewer
Computer Hardware
Android
Cyber Security
Encryption
Auditing
JIRA
ConnectWise
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support and troubleshooting solutions for hardware, software, and networking issues. This position requires a proactive communicator who thrives in a collaborative environment and can work effectively with minimal supervision.
Responsibilities:
Provide remote troubleshooting and technical support for Windows 10/11 operating systems.
Manage and support Microsoft 365 applications, including OneDrive, SharePoint Online, Exchange Online, Teams, and Office Suite applications.
Utilize Azure Active Directory for user account management and troubleshooting.
Address and resolve issues related to endpoint detection and response tools, such as SentinelOne.
Use remote control software like TeamViewer to assist users with technical problems.
Handle printing support requests and ensure functionality for remote users.
Collaborate with the team to monitor and manage systems using tools like Ninja or ConnectWise Automate.
Respond to and resolve tickets within the organization's ticketing system, such as Jira or ConnectWise Management.
Apply basic and advanced cybersecurity principles, including data encryption and log auditing, to ensure system security.
Provide assistance with hardware configuration and software deployments on various devices, including Apple and Android systems.
Requirements
Strong expertise in Windows 10/11 operating systems.
Hands-on experience with Azure Active Directory and Microsoft 365 applications.
Familiarity with endpoint detection and response tools like SentinelOne.
Proficiency in using remote control software, such as TeamViewer, for troubleshooting.
Experience in supporting hardware and software configurations for both Apple and Android devices.
Understanding of cybersecurity concepts, including data encryption and log auditing.
Knowledge of ticketing systems like Jira or ConnectWise Management.
Ability to work independently and collaboratively in a remote environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support and troubleshooting solutions for hardware, software, and networking issues. This position requires a proactive communicator who thrives in a collaborative environment and can work effectively with minimal supervision.
Responsibilities:
Provide remote troubleshooting and technical support for Windows 10/11 operating systems.
Manage and support Microsoft 365 applications, including OneDrive, SharePoint Online, Exchange Online, Teams, and Office Suite applications.
Utilize Azure Active Directory for user account management and troubleshooting.
Address and resolve issues related to endpoint detection and response tools, such as SentinelOne.
Use remote control software like TeamViewer to assist users with technical problems.
Handle printing support requests and ensure functionality for remote users.
Collaborate with the team to monitor and manage systems using tools like Ninja or ConnectWise Automate.
Respond to and resolve tickets within the organization's ticketing system, such as Jira or ConnectWise Management.
Apply basic and advanced cybersecurity principles, including data encryption and log auditing, to ensure system security.
Provide assistance with hardware configuration and software deployments on various devices, including Apple and Android systems.
Requirements
Strong expertise in Windows 10/11 operating systems.
Hands-on experience with Azure Active Directory and Microsoft 365 applications.
Familiarity with endpoint detection and response tools like SentinelOne.
Proficiency in using remote control software, such as TeamViewer, for troubleshooting.
Experience in supporting hardware and software configurations for both Apple and Android devices.
Understanding of cybersecurity concepts, including data encryption and log auditing.
Knowledge of ticketing systems like Jira or ConnectWise Management.
Ability to work independently and collaboratively in a remote environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.