Overview
Remote
On Site
USD 59.38 - 68.75 per hour
Contract - Independent
Contract - W2
Skills
Virtual Team
Pivotal
Customer Facing
Requirements Elicitation
Demonstrations
Facilitation
End-user Training
Business Process
Technical Writing
Collaboration
Offshoring
Mapping
Dashboard
Data Analysis
Decision-making
Management
Enterprise Resource Planning
Telephony
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Agile
Writing
User Stories
Scrum
Salesforce.com
Customer Relationship Management (CRM)
Amazon Web Services
Cloud Computing
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Voice Architect to join our client's 100% remote team. This short-term contract role will be part time, working for multiple clients on Amazon Connect and Service Cloud Voice Connect projects. You will play a pivotal part in designing and implementing cloud-based solutions that align with business objectives. Your expertise will help bridge the gap between technical development and client goals while ensuring seamless integration across platforms.
Responsibilities:
Lead client-facing activities, including gathering requirements, conducting system demonstrations, and facilitating user training.
Analyze existing business processes and propose improvements utilizing cloud technologies.
Develop functional designs, user stories, and technical documentation based on client needs.
Configure and optimize features within a leading ERP/CRM platform and integrate with cloud-based communication tools.
Collaborate with onshore and offshore technical teams to implement, test, and validate custom solutions.
Ensure project deliverables are completed with high quality and within agreed timelines.
Provide expertise in mapping business requirements to technical solutions to achieve measurable outcomes.
Create and manage dashboards, reports, and data analysis tools to support decision-making.
Apply Agile methodologies, including backlog management, user story creation, and participation in scrum activities.
Requirements
A minimum of 3 years of consulting experience in cloud platforms or enterprise ERP/CRM systems.
At least 2 years of hands-on experience configuring cloud-based telephony and CRM voice solutions.
Salesforce Service Cloud Voice and Amazon Connect experience including integrations
Proven analytical and problem-solving skills to address complex business challenges.
Experience in aligning technical solutions with business objectives to deliver measurable results.
Excellent communication skills, both written and verbal, with a client-focused approach.
Familiarity with Agile methodologies such as writing user stories and participating in scrum teams.
Preferred certifications include Salesforce Administrator, Service-focused CRM certifications, or AWS Cloud Practitioner.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Voice Architect to join our client's 100% remote team. This short-term contract role will be part time, working for multiple clients on Amazon Connect and Service Cloud Voice Connect projects. You will play a pivotal part in designing and implementing cloud-based solutions that align with business objectives. Your expertise will help bridge the gap between technical development and client goals while ensuring seamless integration across platforms.
Responsibilities:
Lead client-facing activities, including gathering requirements, conducting system demonstrations, and facilitating user training.
Analyze existing business processes and propose improvements utilizing cloud technologies.
Develop functional designs, user stories, and technical documentation based on client needs.
Configure and optimize features within a leading ERP/CRM platform and integrate with cloud-based communication tools.
Collaborate with onshore and offshore technical teams to implement, test, and validate custom solutions.
Ensure project deliverables are completed with high quality and within agreed timelines.
Provide expertise in mapping business requirements to technical solutions to achieve measurable outcomes.
Create and manage dashboards, reports, and data analysis tools to support decision-making.
Apply Agile methodologies, including backlog management, user story creation, and participation in scrum activities.
Requirements
A minimum of 3 years of consulting experience in cloud platforms or enterprise ERP/CRM systems.
At least 2 years of hands-on experience configuring cloud-based telephony and CRM voice solutions.
Salesforce Service Cloud Voice and Amazon Connect experience including integrations
Proven analytical and problem-solving skills to address complex business challenges.
Experience in aligning technical solutions with business objectives to deliver measurable results.
Excellent communication skills, both written and verbal, with a client-focused approach.
Familiarity with Agile methodologies such as writing user stories and participating in scrum teams.
Preferred certifications include Salesforce Administrator, Service-focused CRM certifications, or AWS Cloud Practitioner.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.