Overview
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Job Details
SAP IS-U Sr Techno Functional Consultant - Credit & Collections (FICA)
The Senior Techno-Functional Consultant applies deep functional process expertise and strong SAP IS-U system knowledge in Credit & Collections (FICA) to translate business needs into system-enabled solutions during Customer Information System (CIS) program. Acting as the primary liaison between business stakeholders and technical teams, this role leads requirements gathering, functional design, configuration guidance, testing support and end-to-end process validation.
The Senior Consultant ensures that solutions are feasible, aligned with system capabilities, compliant with business rules and regulatory standards, and optimized for user experience and operational continuity. This role works closely with solution consultants, architects, engineers, and program stakeholders to ensure that business processes are accurately reflected in system design and that the solution supports sustainable, high-quality operational outcomes. Essential Responsibilities:
* Design and implement collection strategies, dunning procedures, installment plans, promise-to-pay arrangements and write off processes
* Manage integration with collection agencies
* Develop and enhance ABAP solutions for customer dunning, payment processing and credit eval routines
* Integrate SAP IS-U FICA with external systems
* Troubleshoot and resolve system issues related to payments, dunning runs and credit mgmt
* Set up payment workflows, dunning processes and installment plans in SAP IS-U FICA, including custom enhancements for utility specific revenue recognition
* Implement checks for intercompany service orders to ensure compliance with accounting standards
* Lead workshops to gather requirements, validate functional processes, and define functional specifications and enhancement needs.
* Analyze business processes and map them to system capabilities, identifying gaps and recommending solution approaches.
* Troubleshoot functional issues, perform root-cause analysis, and recommend optimization opportunities.
* Create functional documentation including process flows, requirements, functional specs, and user readiness materials.
* Collaborate with solution architects, engineers, and cross-functional SMEs to ensure alignment across business processes, systems, and integrations.
* Support UAT, cutover activities, and go-live readiness for functional domains. Min. Requirements:
* Bachelor's degree in Computer Science, IT, Engineering or equivalent experience.
* 5-7 years of techno-functional experience in enterprise systems or transformation programs.
* Strong understanding of core business processes and system-enabled workflows.
* Experience with functional design, configuration guidance, testing, and system troubleshooting.
* Strong analytical, communication, and stakeholder alignment skills.
* Ability to manage multiple functional tasks and collaborate cross functionally.