Executive Desktop Support Lead

Dexter Technologies is a leading provider of Staffing and Recruiting Services. For over two decades, we have put countless professionals to work at exciting opportunities. We are proud of the fact that many of them have been promoted to more senior roles: management, senior management, and senior executive leadership positions.

We are actively seeking qualified candidates for the following position for our client, who is an industry leader:

Executive Desktop Support Lead

Location: NYC, on-site

Type – Fulltime

Salary / Rate: $190k to $200k

JOB SUMMARY:

Responsibility:

• Proven experience providing VIP, white glove IT support to the CEO and their families.
• Must have hands-on experience providing executive support to senior executives.
• Provide support in the office as well as at home, including Computer support, AV/IT support, mobile device and other areas as needed
• Act as a primary point of contact for delivering prompt assistance to their IT-related need with a customer-centric approach
• Act in a leadership role when required to lead the team in support and/or project-related Matters
• Proven ability to build credibility and strong customer relationships as a trusted advisor who understands business needs and can balance organizational strategy.
• Able to work as part of a team to ensure the seamless delivery of “white glove” service
• Seasoned professional able to work calmly under pressure and/or challenging condition.
• Willingness to travel to other offices and locations – uptp 50%

Technical Skills

• Expertise in MAC and Windows environment as well as full suite of Apple products
• Strong experience in supporting mobile devices – iPhone, iPad, Apple Watch, Android, tablets
• Strong experience in troubleshooting hardware, software, and networking issues
• Experience supporting conference rooms, audio/video
• Experience supporting Google meet, Zoom or Microsoft Teams
• Manage resolution of issues desk side, phone, email and remotely
• Experience with Active Directory, add, modify users, password reset and account unlocks
• Anti-virus management, proactively identify potential security risks and implement appropriate measures to safeguard executive devices and data
• Provide timely communication on resolution status
• Excellent communication skills, with the ability to communicate technical concepts to non-technical users in a clear and concise manner
• Conduct regular technology assessments for executives, identifying opportunities for improvement to enhance productivity and efficiency
• Providing training and guidance on new technologies

• Required to provide 24x7 on-call coverage; will also be expected to travel to other offices and locations, including home visits to provide onsite support when required.