Project Coordinator

Job overview and responsibilities

As a Learning Strategy Program Coordinator, you will provide daily project support and coordination to the Learning Strategy team under Global Learning. You will be responsible for managing administrative and supportive tasks for United s mentoring programs in addition to collaborating on special projects.

Assist with the design and deployment of mentoring programs for current and future United employees, including working with individual and unique mentoring stakeholders across the business

Facilitate mentoring program offerings to include trainings, orientations, informational sessions, and quarterly data review meetings

Coordinate and assist with the execution of trainings, orientations, and events, i.e., preparing content materials, scheduled communications, confirming attendance, and day of coordination

Provide creative, interactive, and technical support for trainings, orientations, and learning and development activities, most of which will be virtual (Microsoft Teams calls or Microsoft Teams Webinars)

Maintain records of learning and development activities, registration, and attendance in our Learning Management Systems (LMS) and our mentoring platform (MentorcliQ)

Track & analyze success metrics including surveys, enrollment, participation, compliance, and engagement

Administer and assist with the analysis of surveys to provide continuous improvement of program offerings

Assist with the analysis of program effectiveness and ROI

Create and deploy communications specific to programs, trainings, and learning and development activities

Provide support for our distribution email inboxes & calendars

Keep up to date on industry trends to identify new approaches and methods to training

Assist with ad hoc projects as needed

Education and experience

2+ years of current experience providing learning and development project coordination and support

Bachelor s degree preferred

Experience with Learning Management Systems preferred

Excellent verbal and written communication skills

Strong Outlook calendar, inbox management experience

Advanced experience using Microsoft Office (Word, Excel, and PowerPoint) required

Experience using Microsoft Teams (Webinars), SharePoint and OneDrive preferred

Ability to be flexible and accommodating with last minute schedule changes

Superior follow-through, organization, time management, and attention to detail

Ability to work cross-functionally with various stakeholders, including senior leadership

Must be committed to ongoing professional development

High learning agility and ability to adapt to change

Great initiative with the ability to be collaborative team player

Positive, professional attitude and presence, ability to exhibit exceptional customer service and interpersonal skills

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification