Overview
On Site
USD 65,000.00 - 75,000.00 per year
Full Time
Skills
Help Desk
Hardware Support
Laptop
Mobile Devices
Printers
Hardware Troubleshooting
Management
Group Policy
Active Directory
Virtual Private Network
Productivity
Documentation
Knowledge Base
Endpoint Protection
Collaboration
IT Management
Process Improvement
Technical Support
Microsoft Windows
Operating Systems
Microsoft Office
Computer Networking
Computer Hardware
Provisioning
Remote Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Overview
The Senior Help Desk Technician provides advanced technical support to end users across a mixed remote and on-site environment. This role handles escalated issues, maintains support standards, and assists with the stability and performance of end-user systems. The position requires regular on-site work for hands-on troubleshooting, hardware support, and collaboration with internal teams.
This is a Direct Hire position that will require a hybrid work schedule in Madison.
Key Responsibilities
Serve as the primary escalation point for complex technical issues across desktops, laptops, mobile devices, printers, and core business applications.
Deliver support through a combination of remote tools, ticketing systems, and in-person assistance.
Perform on-site diagnostics, hardware repair, workstation builds, imaging, and deployment.
Manage user accounts, permissions, and group policies within Active Directory and related identity platforms.
Support email, collaboration platforms, VPN access, and standard productivity tools.
Monitor ticket queues, ensure timely resolution, and maintain documentation of troubleshooting steps and solutions.
Provide guidance to junior technicians and contribute to knowledge base development.
Assist with endpoint security, patching, and system maintenance activities.
Collaborate with IT leadership on process improvements, technology upgrades, and support initiatives.
Requirements
Qualifications
Must have 10+ years of technical support experience, including escalated support responsibilities.
Strong knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and common business applications.
Experience supporting hardware, peripherals, and workstation provisioning.
Familiarity with remote support platforms and ticketing systems.
Ability to communicate clearly with both technical and non-technical users.
Comfortable working independently and on-site as needed for hands-on support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Overview
The Senior Help Desk Technician provides advanced technical support to end users across a mixed remote and on-site environment. This role handles escalated issues, maintains support standards, and assists with the stability and performance of end-user systems. The position requires regular on-site work for hands-on troubleshooting, hardware support, and collaboration with internal teams.
This is a Direct Hire position that will require a hybrid work schedule in Madison.
Key Responsibilities
Serve as the primary escalation point for complex technical issues across desktops, laptops, mobile devices, printers, and core business applications.
Deliver support through a combination of remote tools, ticketing systems, and in-person assistance.
Perform on-site diagnostics, hardware repair, workstation builds, imaging, and deployment.
Manage user accounts, permissions, and group policies within Active Directory and related identity platforms.
Support email, collaboration platforms, VPN access, and standard productivity tools.
Monitor ticket queues, ensure timely resolution, and maintain documentation of troubleshooting steps and solutions.
Provide guidance to junior technicians and contribute to knowledge base development.
Assist with endpoint security, patching, and system maintenance activities.
Collaborate with IT leadership on process improvements, technology upgrades, and support initiatives.
Requirements
Qualifications
Must have 10+ years of technical support experience, including escalated support responsibilities.
Strong knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and common business applications.
Experience supporting hardware, peripherals, and workstation provisioning.
Familiarity with remote support platforms and ticketing systems.
Ability to communicate clearly with both technical and non-technical users.
Comfortable working independently and on-site as needed for hands-on support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.