Overview
On Site
Market
Full Time
Contract - W2
Skills
<br/>
Requirements <br/>
+1 years onsite or helpdesk support or equivalent experience <br/>
Ability to walk
bend
stand for prolonged periods of time
and lift equipment up to 50 pounds <br/>
Mai
Job Details
Who we are:
Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users following best business practices
Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned
What do you need to succeed?
Excellent troubleshooting capability
Ability to maintain composure while handling challenging, dynamic, rapid-response support
Experience with Microsoft Office/ Office 365 suite
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities:
Requirements
+1 years onsite or helpdesk support or equivalent experience
Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
Maintain neat and professional work area and appearance in compliance with site policies
Demonstrate a high level of professionalism and strong personal interaction skills
High School Diploma or equivalent
Maintain valid driver"s license
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule