Sr. ServiceNow Dev/Lead (100241)

• Extensive experience managing the ServiceNow update set lifecycle, including creation, preview, migration, and conflict resolution across multiple environments.
• Proven ability to identify and resolve update set conflicts efficiently to ensure smooth promotion of changes between instances.
• Strong knowledge of best practices for update set management, including handling skipped updates, coalescing changes, and minimizing development disruptions post-instance cloning.
• Familiarity with Scoped Applications and understanding update set limitations versus application repositories (AppRepo) for effective development workflows.
• Ability to enforce governance and migration standards to ensure consistent, high-quality deployments and collaborative development processes.

ServiceNow Customization and Development:

• Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements.
• Create and maintain ServiceNow forms, fields, UI policies, and business rules.
• Implement client-side and server-side scripting to enhance ServiceNow functionality.

Required:

• 8 to 10 years ServiceNow development experience
• 3-4 years Tech-lead Role
• Customer-facing technical consulting experience with ServiceNow
• Experience with Flow Designer, IntegrationHub, or Service Portal development.
• Expertise in various ServiceNow capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk Module is added advantage.
• Experience with ServiceNow integrations using REST/SOAP and MID Servers
• Experience with JavaScript, Glide API, HTML, and CSS
• Familiarity with CMDB and Discovery.
• Experience with AWS and ServiceNow integration.
• Implement best practices in coding and design as per ServiceNow standards and community guidelines.
• ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA) or other relevant certifications.
• Proficient in reporting and dashboard set up.
• Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform and ability to provide time estimation to work components.
• Ability to plan resource requirements from high-level specifications.
• Bachelor's or Master's degree in computer science, Information Security, or a related field

• Strong critical thinking, problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Detail-oriented with a focus on delivering high-quality results.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.