Overview
On Site
USD 95,000.00 - 105,000.00 per year
Full Time
Skills
Service Level
Collaboration
Documentation
Onboarding
Incident Management
Technical Support
IT Operations
Zendesk
Scripting
SQL
Windows PowerShell
Bash
Computer Hardware
Network
Communication
Management
DICE
Job Details
JobID: 50079
Job Title: Technology Support Technician (Tier III)
Location: Miami, FL (Hybrid - 3-4 days/week onsite at Miami International Airport)
Schedule: Sunday through Thursday
Job Type: Full-Time | Direct Hire
Pay: $95,000 - $105,000
Overview:
Our client is seeking an experienced Technology Support Technician (Tier III) to join their Technical Support team in Miami, Florida. The ideal candidate will have 5+ years of technical support experience and a strong background in troubleshooting complex systems, working with internal tools, and engaging with third-party vendors. This hybrid role will involve working onsite near the Miami International Airport several days a week, with remote flexibility when appropriate.
Responsibilities:
Qualifications:
#DICE
Job Title: Technology Support Technician (Tier III)
Location: Miami, FL (Hybrid - 3-4 days/week onsite at Miami International Airport)
Schedule: Sunday through Thursday
Job Type: Full-Time | Direct Hire
Pay: $95,000 - $105,000
Overview:
Our client is seeking an experienced Technology Support Technician (Tier III) to join their Technical Support team in Miami, Florida. The ideal candidate will have 5+ years of technical support experience and a strong background in troubleshooting complex systems, working with internal tools, and engaging with third-party vendors. This hybrid role will involve working onsite near the Miami International Airport several days a week, with remote flexibility when appropriate.
Responsibilities:
- Provide Tier III technical support to end users and internal teams.
- Ensure all Service Level Agreements (SLAs) are met with high standards of quality and timeliness.
- Diagnose and resolve advanced issues related to hardware, software, network configurations, and third-party applications.
- Utilize tools such as ZenDesk (or similar ticketing systems) to track, manage, and resolve support tickets.
- Build and execute SQL queries, PowerShell, and Bash scripts to support internal configuration and deployment needs.
- Collaborate with Tier I/II teams to escalate and resolve complex technical incidents.
- Maintain documentation of known issues, troubleshooting guides, and system processes.
- Assist in the onboarding and configuration of new devices, systems, and software tools.
- Participate in on-call support rotations or emergency incident response, if required.
Qualifications:
- Minimum of 5 years of experience in technical support, IT operations, or a related role.
- Strong experience with ZenDesk or comparable support/ticketing systems.
- Proficiency in scripting languages: SQL, PowerShell, and Bash.
- In-depth knowledge of enterprise hardware, software systems, and network troubleshooting.
- Ability to work independently and handle multiple high-priority tasks simultaneously.
- Strong communication skills and a customer-focused mindset.
- Experience working with third-party vendors and managing external support relationships.
#DICE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.