Senior Solutions Architect

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers and each other better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary:

This is a 100% remote position.

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Ziply Fiber is hiring a Senior Solutions Architect to design solutions while leading the solution delivery process. In this role you will work with the IT Manager to integrate software designs and components into different hardware components within our infrastructure.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Create Visio / Omnigraffle / Atlasian Gliffy diagrams of complex system requirements to be handed off to developers to create user stories.
• Communicate with multiple other internal business organizations to gather requirements that will translate into documentation and diagrams for developers.
• Sort through and draw up complex data structures and business processes to identify potential automation solutions for simplification.
• Create and design application solutions based on legacy applications as well as evaluating new vendor supported applications to fit business requirements.
• Designing ISP NOC alarming and monitoring tools that fit NOC requirements for matching events with actionable fixes.
• Planning and monitoring VOIP provisioning applications and migrations.
• Designing ISP network provisioning applications for residential and small business customers.
• Actively participate in a complete development cycle from developing to testing to production roll out.
• Actively track bugs in existing production applications.
• Assist with planning production application roll outs with subject matter experts from the engineering teams.
• Must be available to work regular business hours Pacific Standard Time.
• Must also be available to work on-call, evenings and weekends as needed.
• Perform other duties as required to support the business and evolving organization

Qualifications:

• Bachelor s degree in computer science or similar field or equivalent experience
• Minimum 10 years engineering experience working in and with cross functional teams
• Minimum 10 years working with development teams to create documentation, jira stories, and participate in sprint prioritization
• Minimum 10 years experience working for large telecommunications company and interfacing with billing, provisioning, field, and networking teams
• Experience with maintaining and designing tools for NOC organizations including backbone and edge routers (Juniper BNGs specifically) and IP monitoring
• Experience planning and organizing groups to facilitate network device migrations such as OLTs, customer migrations, and customer provisioning system changes
• Minimum 10 years experience working inside of a development life cycle including writing requirement documents, monitoring production pushes, writing code documentation, and tracking version control
• Expert level in Visio / Omnigraffle / Atlasian Gliffy to create visual diagrams and mockups visualizing functional requirements, business organizational needs, and process flows
• Expert level in navigating Atlasian tool suite including Confluence and Jira
• Extensive experience pushing production sprint roll outs and testing to make sure that the functional changes are solutions to real business needs
• Extensive experience working with Jira to track project progress and assign prioritization to external business organization s needs.

Knowledge, Skills and Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Work Authorization:

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.