IT Operations Support Engineer

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent

Skills

WAN
WLAN
IT Operations
ITIL
Microsoft Windows
OS X
PMP
ServiceNow
IT Asset Management
Support Engineer
Operations Support

Job Details

Trident Consulting, one of the fastest-growing IT staffing and services firms in the nation. We are currently seeking a "IT Operations Support Engineer" for one of our industry leading clients.

 

Please find additional details about the role below:

 

Role: IT Operations Support Engineer

Location: Seattle, WA (Onsite)

Duration: Contract

 

Key Responsibilities:

  • Lead and continuously improve IT services and endpoint operations.
  • Analyze and automate high-volume service tickets for greater efficiency.
  • Provide hands-on support for IT devices, infrastructure, and networking.
  • Monitor LAN/WAN/WLAN systems and troubleshoot issues in coordination with vendors.
  • Manage the full lifecycle of IT assets with regular reporting.
  • Oversee the full IT Asset Management (ITAM) lifecycle, including procurement, deployment, maintenance, and decommissioning to ensure compliance, cost-efficiency, and data accuracy across the organization.
  • Maintain IT asset Lifecycle policy and process for client IT assets and report to IT leadership regularly.
  • Collaborate with business stakeholders to align IT operations with business needs.
  • Support IT change management and global IT project implementations.

 

Minimum Qualifications:

  • 7-10 + years of relevant IT operations experience.
  • Strong proficiency in endpoint management, network troubleshooting, and IT asset management.
  • Excellent interpersonal and communication skills.
  • Solid understanding of Windows/macOS environments, Active Directory, and MDM solutions.
  • Experience with enterprise ticketing tools (e.g., ServiceNow, Jira).

 

Preferred Qualifications:

  • ITIL or PMP certification.
  • Experience supporting large-scale user environments.
  • Familiarity with data center infrastructure components (e.g., UPS, CRAC, rack/power management).
  • Proven ability to lead process improvements and service automation initiatives.

 

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: .

 

Some of our recent awards include:

  • Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
  • Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
  • Received the TechServe Excellence award.
  • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
  • Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
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