Enterprise Arch. Sr. Specialist Advisor || GA.

Title: Enterprise Arch. Sr. Specialist Advisor

Location: Hybrid - Atlanta, GA (Must go to onsite 2-3 days/week)

Duration: 12+ months contract

Required Skills:

• Must have 15+ years of IT experience,
• 5+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack
• Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
• ITIL foundation certifications
• Project Management tools JIRA, Azure DevOps
• Experience of working on ITSM - ServiceNow, Remedy
• Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

Key Expertise:

• Exhibits passion and alignment with our vision, values & operating principles
• Strong Communication & Presentation skills
• Vendor Management
• Stakeholder management
• Demonstrates the ability to multi-task
• Exceptional listening abilities and detail oriented
• Ability to work in heterogeneous environment
• Demonstrates ability to succeed with the team

Roles & Responsibilities:

• Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
• Experience in implementing and driving automation initiatives
• Create intake processes to gather requirements from stakeholders
• Participate in problem hunting sessions to identify opportunities in the environment
• Analytical skills to slice and dice the data per use case needs
• Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.
• Responsible for customer/stakeholder relationship management
• Provide cross functional support
• Act as a liaison between vendor and client

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