ServiceNow Discovery and Integration Specialist - End User Devices

Job Title: ServiceNow Discovery and Integration Specialist - End User Devices

Location: Bethesda, MD

Duration: 6-9 Months

Required Qualifications:

• Experience: Minimum of 5 years in ServiceNow Discovery and CMDB integration within large-scale enterprise environments.
• Education: Bachelors degree in information technology, computer science or related field
• Technical Proficiency: Strong expertise in ServiceNow Discovery, Service Graph Connectors, MID Server architecture, and CMDB data models.
• Asset Management: Proven experience integrating Discovery data with HAM/SAM processes.
• Scripting Skills: Proficiency in JavaScript, PowerShell, or Python for custom development and automation.
• Certifications: ServiceNow Certified Implementation Specialist Discovery; additional certifications in CMDB or ITOM are advantageous.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Technologies: Experience with ServiceNow integrations with MS Intune, SCCM, JAMF and BigFix technologies to for supporting Hardware Asset Management, Software Asset Management and Configuration Management process a plus
• ServiceNow Discovery: Experience with ServiceNow ACC-V a plus
• Security Compliance: Understanding of security frameworks and compliance requirements related to network device management.

• HAM Expertise: In-depth knowledge of hardware asset lifecycle management, model normalization, and compliance requirements.
• Project Management: Experience leading cross-functional projects and initiatives involving multiple stakeholders. Ability to effectively prioritize and execute tasks in a high-pressure environment
• Customer Focus: Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action.

Key Responsibilities:

• API Integration Development: Design, develop, and implement robust integrations using REST/SOAP APIs, ensuring secure and efficient data exchange between ServiceNow and external systems.
• Service Graph Connector Deployment: Lead the implementation of Service Graph Connectors to ingest third-party data into the CMDB, maintaining data quality and consistency.
• Hardware Asset Management: Collaborate with asset management teams to align integration processes with HAM practices, enhancing asset lifecycle tracking and compliance.
• HAM/SAM Model Management: Collaborate with asset management teams to align Discovery data with HAM/SAM processes, enhancing asset lifecycle management.
• Data Mapping & Transformation: Utilize IntegrationHub ETL and other tools to map, transform, and normalize data from various sources into ServiceNow's data models.
• Data Mapping & Reconciliation: Design and implement data transformation and reconciliation strategies using ServiceNow's Identification and Reconciliation Engine (IRE).
• Custom Development: Develop custom scripts, workflows, and automation to support unique integration requirements and business processes.
• ServiceNow Discovery Deployment: Support the design, implementation, and management of ServiceNow Discovery processes, including MID Server configurations, schedules, and credentials.
• Cross-Functional Collaboration: Work closely with infrastructure, security, and application teams to ensure Discovery and integration processes support broader IT operations.
• Documentation & Training: Create comprehensive documentation for integration processes and provide training to internal teams on best practices and troubleshooting techniques.