MuleSoft Production Support Engineer

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Muelsoft
API
Change Management
Cloud Computing
Continuous Delivery
Continuous Integration
Data Flow
Data Link Layer
Documentation
Dynatrace
Git
ITIL
Mule
MuleSoft
Production Support
Root Cause Analysis
SOAP
Anypoint Monitoring
CloudHub
Splunk
Web Services
ServiceNow

Job Details

Job Description:
Provide L2/L3 production support for MuleSoft integrations, APIs, and connected systems.
Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
Analyze and triage production issues related to Mule flows, connectors, and data transformations.
Perform root cause analysis (RCA) and implement preventive and corrective actions.
Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
Support deployment and release activities in lower and production environments.
Provide on-call and weekend support as part of the production operations schedule.
Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
Work closely with business and IT teams to ensure seamless data flow across applications.

Required Skills & Experience:
MuleSoft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components.
Strong understanding of API-led connectivity, RAML, and Mule flows along with SOAP and other kind of protocol-supported services.
Experience in production support and troubleshooting integration issues in real-time environments.
Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace).
Strong problem triaging, analytical, and communication skills.
Familiarity with CI/CD pipelines, Git for MuleSoft deployments.
Ability to work flexible hours, including second shift and on-call/weekend rotations.
Experience with incident, problem, and change management (ITIL preferred).
Exposure to cloud platforms and API Gateway management.
Working knowledge of Salesforce integration, REST/SOAP web services
Experience with ITIL processes (incident/problem and change managements) and servicenow

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