Overview
Skills
Job Details
Job Title: SAP S/4HANA Analyst
Job Duration: 1 Year (Possible Extension)
Location: Remote (USA Only Travel may be required; expenses will not be reimbursed)
About the Role
An innovative technology solution is underway to support modernized customer engagements via a platform known as the Unified Back Office Solution (UBOS). UBOS is a comprehensive back-office system designed to streamline business needs through multiple digital and interactive channels, including web, mobile, chat, IVR, and more.
To support this initiative, we are seeking a highly skilled SAP S/4HANA Analyst with specialized experience in SAP-BRIM to participate across the full lifecycle of the UBOS program from design through deployment, post-deployment support, and continuous improvement.
Roles and Responsibilities
Lead requirements-gathering workshops to support Agile Product Backlog creation: User Stories, RICEFs, Service Blueprints, Test Scenarios, etc.
Guide workshops to introduce Order-to-Cash (O2C) processes within the new system.
Serve as the client liaison for all billing-related development and testing tasks.
Provide expert-level functional guidance on SAP-BRIM systems and processes.
Lead and execute System Integration Testing (SIT) and support User Acceptance Testing (UAT).
Develop and deliver user readiness documentation and training workshops.
Design and execute integration testing for transitioning from legacy systems.
Provide post-go-live hypercare support for SAP-BRIM.
Perform root cause analysis and resolve defects related to system and data issues.
Validate billing and data migration accuracy.
Build strong working relationships with internal and external stakeholders.
Follow all project standards, policies, and procedures.
Work independently and collaboratively to meet delivery milestones.
Must-Have Requirements
8+ years of experience in billing and SAP-BRIM implementation projects of varying size and scope.
Bachelor s degree in Business Management, Information Systems, or related field.
5+ years as an SAP-BRIM systems expert in high-volume, consumption-based billing.
5+ years with full lifecycle Order-to-Cash (O2C) process implementation.
5+ years leading workshops and writing specs across SAP-BRIM/FICA projects (SOM, CI, CM, CC, FICA).
5+ years with hands-on configuration of SAP-BRIM (CC, CM, CI).
5+ years configuring SAP-FICA for dunning and collection strategies.
5+ years of experience in automation test design for SAP-BRIM.
Experience with both Agile and Waterfall methodologies.
Proficiency in Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.
Nice to Have
Familiarity with ITIL / ITSM practices and methodologies.