Desktop Support Technician

Job Description: The person in this position provides technical support for desktop and laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The individual in this position also assists in the maintenance and testing of new computer-related equipment. The position's responsibilities require independent analysis, communication and problem solving.

Responsibilities:

• Configure, rollout, and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
• Troubleshoot hardware and software problems utilizing documentation, online assistance, and other staff members when necessary.
• Works with Service Desk, Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from users.
• Works with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software.
• Escalate complex or troublesome issues to Level III technical support or to management for guidance when all Desktop Support resources have been exhausted.
• Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
• Updates Asset Management records as required.
• Trains and orients staff on best practice use of hardware and software.
• Recommends and/or performs upgrades and maintenance on systems to ensure longevity.
• Lifting and transporting computer equipment (i.e., desktops, laptops, and printers).
• Assist on special projects.

Skills:

• Hardware troubleshooting and repair
• Strong Operating System troubleshooting knowledge
• Microsoft Office Suite
• Knowledge of Service Desk Software (ticketing system)
• Knowledge of Conference Room AV equipment and SMART Boards

Education or Certification:
Bachelor's degree in Computer Science or equivalent work experience

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.