Overview
Accepts corp to corp applications
Skills
workforce engagement tester
cyara
hammer
ivr testing
Job Details
Job Title: QA Tester
Location: Hybrid (Remote + Toronto)
Job Type: Contract
We are seeking a highly skilled QA Tester with expertise in Workforce Engagement Management (WEM) product testing, contact center workforce management, and IVR automation. The ideal candidate will have hands-on experience with NICE IEX, Cisco applications, and automation testing tools such as Cyara and Hammer. This role requires a deep understanding of forecasting, scheduling, agent desktop functionalities, and IVR call flow testing to ensure seamless customer interactions.
Key Responsibilities Workforce Engagement & Contact Center Testing- Validate forecasting, scheduling, time-off management, and EEM functionalities within NICE IEX.
- Conduct end-to-end testing of Cisco applications, including Finesse, Jabber, Verint, VIM (Exony).
- Ensure seamless integration between workforce management systems and contact center platforms.
- Perform IVR automation testing for inbound and outbound call flows using Cyara and Hammer tools.
- Simulate and test IVR routing, agent desktop workflows, and voice interaction scenarios.
- Collaborate with cross-functional teams to identify and resolve IVR call flow issues.
- Develop and execute test cases within test automation frameworks such as Selenium, Cucumber, and TOSCA.
- Identify test automation opportunities to improve efficiency and coverage.
- Ensure test scripts are optimized for scalability, reliability, and accuracy.
- Track, document, and report test results and defects using industry-standard defect tracking tools.
- Collaborate with developers, product managers, and business analysts to resolve issues.
- Drive process improvements and contribute to QA best practices.
- 5+ years of experience in QA testing for contact center applications and workforce management systems.
- Strong knowledge of NICE IEX (Forecasting, Scheduling, EEM, Time-Off Manager).
- Hands-on experience with Cisco applications (Finesse, Jabber, Verint, VIM/Exony).
- Proven experience in IVR automation testing using Cyara and Hammer tools.
- Expertise in test automation frameworks such as Selenium, Cucumber, and TOSCA.
- Strong understanding of IVR routing, call flows, and contact center operations.
- Experience with defect tracking and reporting tools.
- Technical Expertise Proficient in test automation tools, IVR testing, and workforce management solutions.
- Analytical Thinking Ability to identify, analyze, and troubleshoot defects efficiently.
- Attention to Detail Strong focus on accuracy, completeness, and quality assurance best practices.
- Collaboration Ability to work closely with development, product, and business teams.
- Communication Skills Strong verbal and written communication skills for reporting defects and documentation.
- Work in a hybrid environment with flexibility.
- Gain experience in cutting-edge contact center and workforce management technologies.
- Competitive salary, benefits, and career growth opportunities.
- Be part of an innovative and dynamic QA team within TD Bank.
How to Apply:
If you have a passion for QA testing, automation, and contact center technologies, we'd love to hear from you! Please submit your resume to
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.