Senior Salesforce (SFDC) Consultant / Business Systems Analyst (BSA)-Healthcare Payer Domain

Overview

On Site
USD 65-65
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Sales cloud
Service Cloud
Health Cloud

Job Details

Job Title: Senior Salesforce (SFDC) Consultant / Business Systems Analyst (BSA)-Healthcare Payer Domain

Location: Woodland Hills ,CA-Onsite Need locals with DL

Rate: $60-65/HR.

Overview:

We are looking for an experienced Senior Salesforce Consultant/BSA with strong Salesforce Administration and Consulting certifications. The ideal candidate will be responsible for solution design in Salesforce, working closely with Senior Salesforce Architects and client SMEs. This is a client-facing role requiring strong consulting, solutioning, and stakeholder management skills.

Salesforce Solution Design (Sales/Service/Experience/Health/Data Cloud)

Salesforce Administration & Consulting

Requirements Gathering & Documentation (JIRA, Confluence)

Salesforce Configuration & Administration Essentials

CRM Roadmap Planning & Implementation

Onsite-Offshore Coordination

Stakeholder Management & Communication Skills

Healthcare Payer Domain Expertise

Key Responsibilities:

  • Lead or play a major role in Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.
  • Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.
  • Partner closely with Senior Salesforce Architects, Enterprise Architecture teams, and executive-level sponsors (VP/Director) to ensure alignment with business goals.
  • Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tools like JIRA and Confluence.
  • Prepare detailed requirement and solution design documentation, including gap analysis, use cases, and scope documents.
  • Coordinate with offshore teams for development, configuration, and testing during build and deployment phases.
  • Facilitate design brainstorming and requirements clarification sessions across multiple geographies.
  • Participate in Scrum of Scrums model for large-scale Salesforce programs.
  • Build prototype configurations in Salesforce (Sales/Service/Experience Cloud, Force.com, AgentForce) during the design phase.
  • Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

Required Skills and Experience:

8+ years of total IT experience, including at least 5 years in Salesforce.com.

  • Proven track record in 4-5 Salesforce implementations (Sales, Service, Experience, Health, or Data Cloud), each lasting at least 6 months.
  • Strong domain experience in Healthcare payer business, particularly within Sales processes.
    Hands-on experience in requirements analysis, documentation, and management (EPICs, user stories, etc.).
  • Proficiency with JIRA, Confluence, and other issue/requirement tracking tools.
    Strong understanding of Salesforce objects, configuration, and administration essentials.
  • Experience in CRM roadmap planning, architectural design, and Force.com implementations.
  • Excellent interpersonal, communication, and stakeholder management skills, with experience handling large enterprise programs.
  • Experience with onsite-offshore coordination and flexibility for late evening or early morning calls.
  • Apex/Visualforce and Salesforce code optimization knowledge are good to have but not mandatory.

    Good to Have:

  • Experience in code-level re-engineering or optimization on Salesforce.
  • Exposure to custom app development on the Force.com platform.

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