Senior Application Support engineer with Digital banking / EFT exp - Full Time

Full time,

Banking experience is a must for all.

• Experience configuring and troubleshooting applications with strong preference for familiarity with Business Banking/Cash Management / Treasury Services/Wire Services.

SKILLS, EDUCATION, & EXPERIENCE

• Bachelor’s degree in Technology/Computer Science preferred.
• 3 + years of experience in Technology Support required.
• Knowledge of Card processing, terminal driving, and ATM ecosystem is a must.
• Core banking knowledge and interfaces helpful.
• Familiarity with FIS IBS Core banking, FIS Card base CMSe preferred.
• Demonstrated experience with Visa debit card system and associated interfaces between FIS and Visa including AP (authorization processing) files a plus.
• Familiarity with ISO 8583 messaging protocol preferred.
• Knowledge of ATM ecosystem will be a distinct advantage.
• Must have knowledge of regulatory policies including BSA/AML, privacy, and PCI compliance amongst others.
• Must be familiar with applicable regulatory policies for cards including PCI compliance.
• Experience in resolving and working through escalated and complex customer issues.
• Solid problem-solving skills.
• Excellent interpersonal communication (verbal + written) skills
• Ability to operate in a fast-paced and ever-changing environment.
• Ability to identify service opportunities and provide exceptional satisfaction to internal customers.
• Superior Microsoft Office skills including presentation skills.

Visa sponsorship not available.