Engineering Manager

• Bachelor's degree in computer science, Information Technology, or a related field; or equivalent work experience.
• 5-8 years' experience in managing technical support teams, preferably in a Day 2 operations environment.
• Strong technical background in one of the following: Networking, UC, and/or HPC and compute technologies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-focused mindset.
• Relevant certifications (e.g., CCNP, CCIE, MCSE, VCP) are a plus.

Working Conditions:

• Availability for on-call support and after-hours work as needed.

#LI-PR1

The Engineering Manager is a proven leader who will report to a Senior Manager or Area Director in Engineering. The Engineering Manager is responsible for nurturing and supporting engineers allocated to customer projects, ensuring they have all the tools and knowledge they need to be successful in their roles. The successful candidate will have responsibility for training, guiding career growth, and ensuring the success and productivity of their direct reports. Engineering Managers foster a spirit of collaboration, effective teamwork, and an appreciation for the diversity of background and thought in their direct reports.

The focus of this role is the overall career growth and achievement of engineers rather than the direction of specific projects. They will support multiple engineering disciplines to achieve practice and corporate goals and therefore must work cohesively with a group of other managers. A technical background is required on day one, the successful candidate must maintain an understanding of current network engineering practices, i.e. Cisco, Dell, Cloud, Net-Admin, and tools to better understand the work, expectations, and challenges their direct reports are faced with.

MUST have experience in multiple core competency practices for Infrastructure Services:

• Route / Switch/SDWAN (Network)
• Unified Communications (UC/UCCE/VOICE/VoIP)
• Wireless/Mobility (WiFi)
• Data Center
• Security
• Automation
• Cloud (AWS/Azure)
• End User Computing (EUC)

Essential Functions

• Provide leadership to the WWT engineering team both internal and contractor
• Provide staffing and utilization management for Professional Services engagements
• Perform capacity planning for the pipeline of engineering engagements
• Coach and mentor engineering staff on Professional Services best practices
• Serve as the engineering management escalation path to customers
• Build, maintain, and utilize subcontract relationships
• Complete performance evaluations for engineering personnel
• Ensure compliance with WWTs Delivery Methodology
• Evaluate processes and recommend changes to drive higher quality and profitability
• Provide leadership to the WWT engineering team both internal and contractor
• Provide staffing and utilization management for Professional Services engagements

Knowledge, Skills, and Abilities

• Excels at addressing interpersonal challenges, mediating, and helping come to a collective understanding
• Able to flex between management styles to accommodate individual employee needs
• Demonstrate deep caring for people and their professional development
• Be an ambassador of our culture and model behavior that exemplifies our Core Values