Copilot Studio SME

Role Overview

We are seeking multiple Copilot Studio Subject Matter Experts (SMEs) to design, develop, and operationalize AI-powered copilots and agents across a range of complexity from guided Q&A copilots to multi-step, enterprise-grade agents integrated with line-of-business systems. These SMEs will leverage Microsoft Copilot Studio, Power Platform, and broader Microsoft cloud services to deliver secure, scalable, and value-focused solutions.

Key Responsibilities

- Solution Design

- Translate business use cases into conversational agent designs, user journeys, and measurable outcomes.

- Define agent intents, topics, prompts, guardrails, and content grounding strategies.

- Architect solutions using Copilot Studio with appropriate connectors, actions, and Power Platform components.

- Development and Configuration

- Build copilots/agents in Copilot Studio, including topics, actions, plugins, orchestration, and generative answers.

- Implement integrations via Power Automate flows, Power Apps components, Dataverse, and Microsoft Graph/first-party connectors.

- Create and manage data connections, environment variables, and solution packages for ALM.

- Data, Security, and Governance

- Configure data loss prevention (DLP) policies, environment strategies (Dev/Test/Prod), role-based access control, and audit logging.

- Apply responsible AI practices: prompt design, grounding, retrieval augmentation, safety filters, and compliance with data privacy standards.

- Partner with InfoSec to ensure adherence to enterprise security, data residency, and regulatory requirements.

- Quality and Operations

- Establish test plans, telemetry, and analytics to measure adoption, accuracy, containment, and ROI.

- Perform prompt tuning, topic refinement, and continuous improvement based on user feedback and analytics.

- Contribute to documentation, runbooks, and knowledge articles; support UAT and production release cycles.

- Stakeholder Engagement

- Work with product owners, SMEs, and engineering to prioritize backlogs and deliver iterative releases.

- Conduct demos, training, and enablement for business users and citizen developers.

- Provide technical guidance on platform best practices and patterns.

Qualifications

Required

- Hands-on experience building solutions with Microsoft Copilot Studio (formerly Power Virtual Agents) or comparable conversational AI platforms.

- Strong Power Platform skills: Power Automate (cloud flows), Power Apps (Canvas/Model-driven), Dataverse, solution management/ALM.

- Proficiency with Microsoft 365 and Azure ecosystem: Microsoft Graph, Azure AD/Entra ID, API permissions/consent, Azure Functions/Logic Apps (nice to have).

- Solid understanding of prompt engineering, retrieval/grounding, and responsible AI concepts.

- Experience integrating with enterprise systems via connectors, REST APIs, webhooks, and custom connectors.

- Familiarity with environment strategy, DLP, security roles, and governance in Power Platform.

- Strong problem-solving, communication, and stakeholder management skills.

Preferred

- Experience with complex agent orchestration, tool calling/actions, and multi-turn conversational design.

- Background in .NET/TypeScript/Power Fx; ability to build custom connectors and lightweight services.

- Knowledge of analytics/telemetry: Power BI, Application Insights, Copilot Studio analytics.

- Experience in regulated industries (financial services, healthcare, public sector) and associated compliance controls.

- Certifications: Microsoft Power Platform Developer (PL-400), Functional Consultant (PL-200), Power Platform Solution Architect (PL-600), Azure AI Engineer (AI-102) or equivalent.

Success Metrics

- Time-to-value: cycle time from ideation to pilot/production.

- Adoption and containment rate; user satisfaction (CSAT).

- Accuracy and safety: grounded responses, reduced escalations.

- Operational reliability: uptime, latency, and incident rates.

- Governance compliance: DLP adherence, audit readiness, and secure data handling.

- Business impact: productivity gains, cost savings, and measurable outcomes.