Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Genesys
CCaaS
Telephony/VoIP
Contact Center applications
Job Details
Title: Cloud Solution Architect
Duration: 12+ Months (Possibility of extension)
Responsibilities:
- Responsibility will include installation, implementation, and configuration of the Genesys CX3 platform.
- This position will serve as a technical resource for configuration of and integration of client Enterprise Telecom Cloud solutions and supporting components for Genesys.
- Utilizes high level expertise to address more difficult situations, both from a technical and customer service perspective.
- Provides support and guidance to more junior team members, particularly for challenging and sensitive assignments.
- Provides support and guidance to team members, particularly for challenging and sensitive assignments.
- Assesses customer needs and makes configuration recommendations.
- Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base.
- Opens and/or manages vendor support tickets.
- Interacts closely with Project Management to deliver projects that are done on time and on budget.
- Handles Project Management duties for select projects, including: Meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out of scope requests and change orders; Following up to ensure timelines and project requirements have been met.
- Updates Genesys Cloud configuration to reflect changes in system configuration.
- Conducts system set-up as required.
- Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.
- Provides technical pre-sales engineering assistance as needed
Thanks,
Karunakaran