Help Desk Technician

  • Middletown, CT
  • Posted 6 hours ago | Updated 6 hours ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Active Directory
Microsoft Office
Help Desk

Job Details

Position: Help Desk Technician
Location: Middletown, CT
Job Type: Contract
Duration: 12 months to start
Job Description
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.

POSITION ROLE AND DELIVERABLES
Our client currently needs a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCE
In addition, the agency requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge
and skills:

  • PC Hardware and software installation
  • End user support - face to face and via telephone
  • Excellent customer service skills

It s highly desirable that the candidate also have:

  • Experience with computer system and user administration.
  • Technical familiarity with Microsoft Active Directory.
  • Experience with Windows 10,11
  • Experience with Office 365
  • Experience with Device Management, Device Imaging, Device Troubleshooting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.