Customer Service Corodinator

At SACRUM Technologies, what we do here changes your WORLD! Come let us make it happen! You won't go wrong- We only believe in building great teams TOGETHER to deliver great results.

Role: Equipment Coordinator:

Schedule: This position Onsite - 1st shift 7:30 am- 4:30 pm

Responsibilities

• Serves as an escalation point for chronic and ongoing digital issues.
  • Partners with the digital team to research and identify root causes.
  • Tracks and trends chronic and ongoing issues to highlight technological gaps aecting business continuity.
  • Meets with digital on a regular cadence to discuss the status of raised issues and follows them to resolution.
  • Solicits feedback from CSM as needed.
• Manages CE Equipment Inventory and Distribution
  • Partners with CSM to create a holistic view of CE hardware distributed throughout the enterprise.
  • Coordinates with Talent Acquisition and L&LD to ensure equipment is distributed to sites and remote new hires in me to facilitate a smooth onboarding experience.
  • Monitors the CE Equipment Request site and processes the shipment of replacement equipment to remote new hires.
  • Ensures sites have enough inventory to manage on site replacement.
  • Monitors the termination report and coordinate with CE Supervisors to conrm the receipt of equipment from employees no longer with the company.
  • Partners with HR as needed to escalate non-returned equipment issues.
  • Ensuring physical inventory in the Camelback location is secure, orderly and up to date.
  • Facilitates the transfer of equipment from Camelback to Union hills as needed to accommodate new hire equipment distribution and onsite swaps.
  • Manages the timely and ecient removal of out-of-date equipment from the camelback site by leveraging establish e-waste protocols.
  • Receives, processes, and stores equipment at the Camelback oce in an ecient and orderly manner.
  • Facilitate the distribution, completion and recording of CE Equipment Responsibility forms for initial checkout and equipment swaps/returns.
• Projects, Recommends, and places orders for equipment in collaboration with CE Finance
  • Coordinate with the CE Finance team to recommend and facilitate the order of new equipment as needed!
  • Submits expense reports with comments to track expense history in a Timely manner.
• Environment: Warehouse
• Physical Requirements:
• Regularly requires the employee to be able to repeatedly lift and move 50 pounds throughout the course of an 8-hour workday.
• Occasionally requires the employee to facilitate the transfer of equipment to and from Camelback & union hills.
• Communication, Business Acumen, Collaboration, Makes Informed Decisions, Time Management, & Prioritization, Sense of Urgency
• Microsoft Excel, Technical Troubleshooting