Overview
On Site
USD 23.75 - 27.50 per hour
Contract - Independent
Contract - W2
Skills
Help Desk
SLA
Service Level
Repair
Inventory Management
SAP BASIS
Oracle ASM
Application Service Management
IT Strategy
Collaboration
WAN
LAN
Network
Network Support
Intellectual Property
IP
TCP/IP
MPS
Break/Fix
Mobile Devices
Video
Communication
Management
Printers
Wireless Networking
Physical Layer
Technical Support
Remote Support
Laptop
Microsoft Office
Microsoft Windows
Servers
Switches
Wireless Communication
Virtual Private Network
English
Cloud Computing
Mobile Computing
Android Development
Cisco
Citrix
Database
Information Retrieval
Investor Relations
International Relations
Active Directory
Computer Hardware
Configuration Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Provide onsite Deskside support to Users with operational and technical support and to meet specified SLAs
Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met.
Manage queues of L1, escalate occurring issues to global IT Teams.
Resolve and install any software related requests / incidents.
Resolve incidents and requests associated with EUS equipment.
Support Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
Install, upgrade and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)
Inventory Management / Break-fix and liaising with Vendors
Cell phone issuance / collection / liaising with carrier and vendor to address hardware related issues.
Imaging laptops and distributions.
Control all Assets and record allocation on daily basis.
Manages Joiners / Leavers co-ordination, hardware dispatch, collection and tagging the H/W etc.
Support ASM Badge management system
Implement and support solutions to ensure systems and processes align with the Global IT strategy
Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Manage MPS vendor and liaise any Provide warranty and break/fix support for networked MFPs.
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Communicate technical information to L1 and Onsite EUS teams.
Job Requirements:
At least 5~8 years' experience in an Enterprise-Wide IT support organization
User deskside and remote support
Hands on Experience with PC's and Laptops, Sound knowledge of imaging tools.
Good knowledge on Windows PC, Active Directory, Office 365, Windows Servers, Cisco switches and WIFI, client VPN.
Configuring hardware and applications
Good at handling vendors.
Excellent English verbal and written skills
Experienced in global matrix organization.
Knowledge and experience in Cloud Technology is an advantage
Configuring mobile computing
Requirements
Android Development, Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Provide onsite Deskside support to Users with operational and technical support and to meet specified SLAs
Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met.
Manage queues of L1, escalate occurring issues to global IT Teams.
Resolve and install any software related requests / incidents.
Resolve incidents and requests associated with EUS equipment.
Support Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
Install, upgrade and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)
Inventory Management / Break-fix and liaising with Vendors
Cell phone issuance / collection / liaising with carrier and vendor to address hardware related issues.
Imaging laptops and distributions.
Control all Assets and record allocation on daily basis.
Manages Joiners / Leavers co-ordination, hardware dispatch, collection and tagging the H/W etc.
Support ASM Badge management system
Implement and support solutions to ensure systems and processes align with the Global IT strategy
Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Manage MPS vendor and liaise any Provide warranty and break/fix support for networked MFPs.
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Communicate technical information to L1 and Onsite EUS teams.
Job Requirements:
At least 5~8 years' experience in an Enterprise-Wide IT support organization
User deskside and remote support
Hands on Experience with PC's and Laptops, Sound knowledge of imaging tools.
Good knowledge on Windows PC, Active Directory, Office 365, Windows Servers, Cisco switches and WIFI, client VPN.
Configuring hardware and applications
Good at handling vendors.
Excellent English verbal and written skills
Experienced in global matrix organization.
Knowledge and experience in Cloud Technology is an advantage
Configuring mobile computing
Requirements
Android Development, Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.