Organizational Change Manager - Xyant Services, Inc.

Overview

Remote

Depends on Experience

Contract - W2

Skills

ADKAR

Prosci

Organizational Change Manager

Job Details

Job Description:

As a Senior Change Manager in Customer Technology Services you will be supporting one or more initiatives that impact strategic goals at Customer. You will partner with leaders, program managers, product managers, and subject matter experts to define and implement end to end change plans that support the business goals of the program to minimize disruption and increase end user adoption.

Job Summary
As a Senior Change Manager you will be supporting one or more initiatives that impact strategic goals. You will partner with leaders, program managers, product managers, and subject matter experts to define and implement end to end change plans that support the business goals of the program to minimize disruption and increase end user adoption.
Responsibilities
Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to effectively drive organizational change for technology programs
Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
Deliver on all areas of change including stakeholder and end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, reinforcement, etc.
Drive continuous improvement, incorporating feedback and lessons learned from other Adobe programs, flexing plans to the needs of the business
Partner with business and technical teams to deliver on the change management plans of the program
Establish and report on metrics for business reading, leading indicators, and end user adoption
Provide post release support to end users (office hours, communications, training materials revision, etc.) as needed in partnership with the program team

What you need to succeed
Bachelor's Degree in Business, Organizational Change Management, Communications, or related field, or equivalent practical experience
Proven expertise in organizational change principles and application, including at least 7 years of relevant experience; certification is a plus
Exceptional communication skills using multiple formats including but not limited to email, PPT, SharePoint/Wiki, newsletters, video, and infographics
Strong emotional intelligence and ability to establish and maintain trusting relationships
Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship
Flexibility and resourcefulness; resilience in ambiguous situations
Ability to collaborate effectively across various functions and levels in an organization
Technical capability and demonstrated use of metrics and analytics
Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable

What you'll Do

Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to effectively drive organizational change for technology programs
Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
Deliver on all areas of change including stakeholder and end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, reinforcement, etc.
Drive continuous improvement, incorporating feedback and lessons learned from other Customer programs, flexing plans to the needs of the business
Partner with business and technical teams to deliver on the change management plans of the program
Establish and report on metrics for business reading, leading indicators, and end user adoption
Provide post release support to end users (office hours, communications, training materials revision, etc.) as needed in partnership with the program team What you need to succeed
Bachelor's Degree in Business, Organizational Change Management, Communications, or related field, or equivalent practical experience
Proven expertise in organizational change principles and application, including at least 7 years of relevant experience; certification is a plus
Exceptional communication skills using multiple formats including but not limited to email, PPT, SharePoint/Wiki, newsletters, video, and infographics
Strong emotional intelligence and ability to establish and maintain trusting relationships
Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship
Flexibility and resourcefulness; resilience in ambiguous situations
Ability to collaborate effectively across various functions and levels in an organization
Technical capability and demonstrated use of metrics and analytics
Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Customer suite is desirable

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