IT Field Service

Job Title: IT Field Service

Duration: 6 month contract, contract-to-hire (No Conversion Fee)

Location: Bellevue, WA (Seattle) - ONSITE 5 DAYS

LinkedIn is must.

Interview - 1-2 rounds

Contract

Need personal number and email id which is linked with linkedin

Has to do a video call and photo id verification with the vendor before submittal to end client

Need someone to step in, be a self-start, doesn't need to be managed, reliable, great customer service.

Setting up/supporting meeting rooms, laptops, help with MSP-if they need help Endpoints.

60/40 windows/mac OS

Using JAMF (nice to have) and Intune (stong plus), but must have end point experience on windows.

Applications-strong O365 support, teams meeting rooms. Some exposure to Zoom is nice to have.

VIP support? White glove experience really nice to have. Need to have a sense of urgency and ability to prioritize.

Helpdesk, but more field service.

At a minimum, intermediate to senior. This person is by themself. Need to be self-managed. Need to know what is important and deal with it and bring issues to Kevin.

Bellevue office--less than 20 people.

Industry-not important to client for this particular role.

It's more about productivity apps.

About the Opportunity:

Our client, a leading biotechnology company, is seeking an experienced IT Field Service Technician / Onsite Support Engineer for a 6+ month contract-to-hire engagement. This role is critical as the organization transitions to a new Managed Service Provider (MSP) that does not have local onsite support. You will serve as the go-to IT resource for a small but highly visible office, ensuring smooth day-to-day operations and an exceptional end-user experience.

This is a high-impact role suited for a self-starter who thrives in dynamic environments, can hit the ground running, and consistently delivers with urgency and professionalism.

Key Responsibilities:

Onsite IT Support: Provide hands-on technical support for laptops, desktops, peripherals, meeting rooms, and other IT infrastructure.

Endpoint Management: Configure, deploy, and maintain endpoints (Windows ~60%, Mac ~40%). Troubleshoot and resolve hardware/software issues.

Application Support: Deliver support for Microsoft 365 applications and Teams meeting rooms; exposure to Zoom is a plus.

VIP Support: Provide white-glove service to VIP users with urgency, professionalism, and strong follow-through.

MSP Partnership: Act as the primary onsite liaison, coordinating and collaborating closely with the remote Managed Service Provider.

Issue Resolution & Escalation: Proactively identify, troubleshoot, and resolve IT issues; escalate complex problems to the IT manager with clear, concise communication.

Required Skills & Experience:

Experience Level: Intermediate to Senior experience in IT Field Service, Desktop Support, or Onsite IT Support.

Technical Expertise:

o Strong proficiency in Windows endpoint management.

o Mac OS experience required; familiarity with JAMF is a plus.

o Intune experience strongly preferred.

Productivity Tools: Solid experience supporting Microsoft 365 (Teams, Outlook, SharePoint, etc.); exposure to Zoom is a plus.

Customer Service: Exceptional interpersonal skills with proven ability to deliver VIP-level support and build trust with stakeholders.

Work Style: Ability to work independently, manage time effectively, prioritize tasks, and proactively address issues without direct supervision.