Kinaxis AMS Consultant

Job title: Kinaxis AMS Consultant

Work Location: Seattle, US (Remote is fine, need to support in PST hours)

Roles and Responsibilities:

• Resource should work as AMS Consultant and Provide Support (in US PST business hours) to the client.
• Should handle incident, service requests and problem tickets within SLA.
• Should monitor Daily Integration activities and data loads.
• Should interact with client closely and assist to find the root cause and resolution.
• Should work with Offshore team and ensure ticket are resolved and review deliverables as required

Must have skills:

• Experienced and certified in Kinaxis Authoring, Integration & administration activities.
• Strong knowledge of Resource Authoring (Workbook, forms, Worksheets ) Must have knowledge in L3 support activities like on call, Service Now, Incident, Service Request and Problem tickets.

Any additional information you would like to share about the project specs/nature of work:

• To support a new Kinaxis implementation which went live recently and to stabilize the system and reduce number of incidents.