Application Support Specialist (EMR HCHB)

Application Support Specialist (EMR HCHB)

Location: Remote

Duration: Long term

Roll: Contract(W2)

Required Skills:

• Associate's/Bachelor's Degree or appropriate level certifications preferred
• One year Homecare Homebase or other Home Health electronic medical record system experience required
• Demonstrate excellent customer service skills Demonstrate strong logic skills
• Demonstrate understanding of current computer, telephonic and mobile technology
• Demonstrate excellent verbal and written communication skills
• Demonstrate exceptional ability to think quickly and logically when under pressure
• Demonstrate strong capability to multitask and prioritize a busy workload

Job Description:

• Will serve as first point of contact for people with questions regarding the physician and facility tables within EMR HCHB
• Will maintain physician and facility tables by adding and/or editing table data submitted by customers
• Will collect and verify data using various websites to confirm requirements such as PECOS, Physician Licenses, and NPI information
• Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
• Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect Will document, prioritize, and monitor customer issues to ensure a timely resolution
• Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
• When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate
• Will gain proficient working knowledge of the processes they are responsible for supporting
• Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
• Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
• Will identify trends in incoming issues and effectively communicate the finds to the next level of support
• Will maintain productivity standard as set forth by supervisor at or above 100% Will display a sense of urgency and drive to complete tasks quickly