Helpdesk Analyst

  • Posted 1 day ago | Updated 1 day ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
No Travel Required

Skills

Caching
Communication
Help Desk
Customer Service
Mobile Applications
Microsoft Office
Reporting
Web Browsers
Mobile Devices

Job Details

Hello ,
My name is Chindhu Prasad and I am a Staffing Specialist at Galent. I am reaching out to you on an exciting job opportunity with one of our clients.
Job Title - Helpdesk Analyst
Location - 100% remote
Job Description:

Helpdesk analyst Excellent verbal and written skills for helpdesk voice and non voice interactions Excellent empathetic and efficient customer service skills over voice and non voice lines supporting incoming call and chats for registration/logon, navigation questions, and technical issues on Client websites and Mobile APPs incident reporting and tracking Proficient with web browser and mobile devices Ability to troubleshoot cache/cookies related issues and understanding of private/incognito window Proficient with MS Office Suite

Mandatory Areas
Must have Skills
Skill 1 8+ Yrs of Exp Helpdesk Analyst
Skill 2 6 Yrs of Exp Voice and non voice communication,Customer Service
Skill 3 6 Yrs of Exp Level 1 technical skills working with browsers ( Cache, cookies), mobile apps, etc
Skill 4 6 Yrs of Exp - incoming call and chats for registration/logon, navigation questions, and technical issues

Should you be interested, please send me a copy of your resume in word format along with the following details ASAP.

Regards,
Chindhu Prasad | Recruitment Executive
Galent (Formerly Diamondpick)
Phone: +1
LinkedIn:

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